Hi,
I am working on a project that spans several years and am noticing over the last week or so that the 'Create Proof' button in the Workfront document UI has starting infinitely hanging with a 'Generating proof' status.
For background, here's what I am doing as it's an API process:
At a hight level, using the Workfront API (v16) we do the following steps to create an issue with documents attached:
1. Upload files -> retrieve file ID
2. Create issue -> retrieve issue ID
3. Create 1 document per file -> attach document to issue
4. Assign reviewers
In the API document create, we set the 'createProof' property as true, which kicks off the proof generation after the document is created.
When Workfront kicks off the proof creation step, it never passes the 'generating proof' status. However, in ProofHQ the proof is created. We've also verified that manually logging into Workfront > navigating to the document > clicking 'Create Proof: Simple Proof' also hang indefinitely as well.
We've submitted a ticket to Enterprise Adobe support, but thought I'd see if anyone else in the community has encountered this behavior recently.
