Booster Shot

[Doug_Den_Hoed__AtAppStore]

Hi Folks,

I just attended another outstanding session put on by @CynthiaBoon and @NicholeVargas, then decided to share this email I then sent them here, as below.

At many companies, people in such positions are expected to handle customers, but it is clear to me that Cynthia and Nichole (and Leslie -- hope all's well!) really do care about customers.

If you feel likewise, I invite you share your appreciation on this thread.

Regards,

Doug

[PaulaKo1]

ABSOLUTELY POSITIVELY could not agree more. They appear to love their customers as much as they love the product and I believe it is true love not just the appearance. 

[Lyndsy-Denk]

Thank you, @Doug_Den_Hoed__AtAppStore, for spreading the love. We need more of this in our lives.

My thoughts? The fact is, when I took on a second system, I expected the same TLC that the CS at Scale team provides. That's not what I found. This team sets a high standard for comparable companies to meet.