Workfront Wednesday: Did You Know? Here to Help—Don’t be Scared to Contact Support! 🎃

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Did You Know? Here to Help—Don’t be Scared to Contact Support! 

“I am new to Workfront and find myself needing to support multiple teams across our organization. My experience with Workfront support has been fantastic, with the support team being friendly and helpful. Even if they don’t have an answer right away, I know they will get it for me.”  

Taylor Jackson, Tennessee

Do you have basic, how-to questions about Workfront; need help in setting up internal processes; or have advanced technical troubleshooting issues that need to be addressed? Does your organization not have a designated Customer Success Manager or Assigned Support Engineer? Our Support team is available 24x7x365 and is always willing to help!

For U.S. customers, contact Support by phone at 844-306-HELP or by submitting a case or chat through the Workfront Experience site.

    For those in EMEA or Australia, please use the following:

    EMEA: +44 1256 274200

    AUS: +61 1800 849259

NOTE: If you want to submit a case or chat through the Workfront Experience site, you must be logged in as an authorized support contact. 

Rather than sharing a technical tip this week, we are focusing on the Workfront Support Team. When a case, call, or chat is received, Workfront’s automatic routing system directs you to the most knowledgeable support engineer, based on the topic of your question. This system allows your question to be answered faster, as each skill, listed below, has multiple support engineers who are certified product-level experts.

• Workfront Core
• Documents and Proofing
• Reporting, Dashboards and Custom Forms
• API, Integrations and Fusion

You will always receive a first response within 4 hours, due to the support engineers’ primary focus on you, our customers.

Here are two success stories that customers have shared regarding their interaction with Workfront’s Support Team. 

1. “I recently had an issue where a user needed a report built ASAP for a meeting. I knew I would need help to get it built in time, and Chance Bjarnson saved me by creating a video of how to get the info I needed in a report and sent it to me. It was incredibly helpful and I never would have had the report in time without him.' — Taylor Jackson, Tennessee
2. “As a result of the expertise that I received from Workfront Support, I am now able to create multiple approval processes across several departmental projects and create dashboards to instantly address and inform team members about pending approvals. This has allowed my team, as well as other teams across the organization to effectively accomplish their tasks in a timely manner!" — Sherrie Parks, Kentucky

Finally, to leave you with a piece of advice—to help move forward quickly, Workfront’s training experts recommend that you spend 5 minutes or less searching through the Workfront Experience site to find the information you need. If you find yourself spending more time, contact Support!

If you found this post helpful, make sure to “Like” it below. To share your customer support success story or to provide feedback, please post in the comments section below.