One area that I reported on a support ticket is that when you have a
large number (our org has 220) of services listed on your instance, you
cannot select anything past the 50/50 services shown. There is no search
function, as there was in the default editor, to select the services you
are looking for either.Hopefully, this will be resolved soon so we can
use the creative editor without relying on the legacy "default" editor.
At Adobe Summit 2018, me and two other colleagues connected with several
members of the ACS product team and they mentioned that they would
research and get back with our team about the addition of a merge
function. We haven't heard back, unfortunately.As I mentioned, I had
heard rumors that this was going to be an addition to one of the
updates, but having had several updates since then it seems like it is
not a priority for the ACS Developers. It has had major implications for
us and our data....
Sorry, I don't have first-hand knowledge that it was a function on ACC.
I had heard that it was a feature. Yes, a profile, which is made of an
email and other data, unsubscribes from service. Currently, our instance
of ACS has duplicate profiles under the same email. One or more of those
may be subscribed to a specific service or not. This complicates manual
unsubscribes and segmentation. Also, it requires us to use deduplication
on all workflows.
Hi Adobe friends,I'm looking to add unsubscribe survey ("reason for
unsubscribing"), using either check-boxes or a text box form where users
can explain why they are no longer interested in receiving
emails.Example:Has anyone been able to create a survey like this on an
unsubscribe landing page or a preference center?Or I'm assuming you
could use the redirect function after confirmation?Any guidance on how
to accomplish this would be appreciated!Thanks,- Mike N
Hi there, Our team was surprised to find that there was not a merge
profiles function on the tool. This was a feature of Campaign Classic,
however we found that there are many data issues as a result of not
having that function. We have thousands of duplicate profiles on our
org's instance of ACS. The unique identifier was not set as the email
originally and now we have the issue of users unsubscribing and still
being on the email communications because they have several profiles
under the same ...
This way, member peers can view & support idea that would help their
programs by giving votes, and Adobe can prioritize what you do next
based on what’s most important across the board!The support for Adobe
Campaign specifically needs improvement — there are many features that
my team and I believe would help us greatly in our day-to-day functions,
yet we do not have a channel or way to communicate these ideas to Adobe.
Let me know if anyone agrees! Thanks, – Mike
Hello everyone! I am Mike Nelson, Email Campaign Analyst for Cru, based
in Orlando, FL, USA. I am originally from South Africa. We have a que of
20 teams who are all working to migrate from separate email systems to
send all emails from ACS. I assist with training, building out the
foundational systems, helping to execute campaign sends and assist with
campaign reporting. We currently have 5 teams in the system, and are
working to bring in the rest as soon as possible, but it is a large
feat! I ...