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jamieqho
jamieqho
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Re: Video streams been dropping out all day today. Is anyone supporting LCCS anymore? Video is constantl
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jamieqho
- Adobe LiveCycle
We have not received any other reports of production problems today. I could check the logs for your account. What is your account name? Feel free to send me a private message if you don't want to post your account name here.

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Re: What is going on: exception 'RTCError' with message 'connection-failed'?
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jamieqho
- Adobe LiveCycle
Hi,What is your account name? I can check the server logs for problems affecting your account. We have not received complaints from other users this week.-Jamie

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Re: LCCS Alternatives
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jamieqho
- Adobe LiveCycle
Hi Adam,Yes, the recording feature will be carried forward and should work the same way.-Jamie

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Re: LCCS Alternatives
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jamieqho
- Adobe LiveCycle
Hi Alec,I don't have any advice on implementing screen sharing but would this help you?http://code.google.com/p/red5-screenshare/-Jamie

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Re: LCCS Alternatives
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jamieqho
- Adobe LiveCycle
Hi Glen,I would first start here and check if any of the FMS examples would help:http://www.adobe.com/devnet/flashmediaserver/samples.htmlIf you bought FMS, check their forum and see if there is support for developing some of the features you need.-Jamie

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Re: Question regarding Pricing
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jamieqho
- Adobe LiveCycle
Hi Zeev,We have not changed the prices since that doc was written so it is up to date.Yes, user minutes are counted for all the time the user is in the room, not just for actual active video.-Jamie

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Re: Does upgrade to commercial account affect available applications
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jamieqho
- Adobe LiveCycle
Hi Eyal,I cleared the rooms from your default application. You should see rooms showing up for VcitaTemplate now. The UI is not very helpful for deleting many rooms at the same time. In the future, you could write some code to do it. The code I used is below (in Java).I don't understand the last question. You are trying to enter your room URL in the browser and end up seeing "ConnectNow"? You should never have to enter your room URL into a brower. You should be able to view information about you...

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jamieqho
- Adobe LiveCycle
Hi Eyal,I launched the developer console and checked your account. The console does display 1000 rooms within your default application (eng50, eng51, eng58, ..., engagement1026-20110721184231). The problem is that our UI displays only a total of 1000 rooms so we don't display any rooms from your VcitaTemplate. I suspect that we used to display rooms from your VcitaTemplate application but the number of rooms in your default application increased past 1000. I don't think this problem has anything...

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Re: Is service down today?
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jamieqho
- Adobe LiveCycle
Hi Michael,I have not seen any problems today. If you send some information to lccs@adobe.com, we can take a look. The account name and login would help. You could also try launching your app in debug mode within FlexBuilder and send us the console logs.Thanks,Jamie

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Re: Does upgrade to commercial account affect available applications
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jamieqho
- Adobe LiveCycle
Hi Vishal,Someone from Turkey had the exact same issue. He ended up calling a reseller within his country who helped him get an commercial account. Please try finding one in India:http://resellers.adobe.com/cgi-bin/user.cgi?country=in&countrycode=inIf lccs is not available from these reseller websites, try calling them. Tell them the product SKU is 9953834.Thanks,Jamie

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jamieqho
- Adobe LiveCycle
Hi Vishal,Once you log into the LCCS developer portal, there should be a banner in the lower right corner saying "upgrade for more capacity". Click on that banner to upgrade your account.If you don't see that banner, let us know which country you are from. I recently helped someone who was from a country where an upgrade could not happen from the developer portal. I gave him some phone numbers to call and he was able to upgrade.-Jamie

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jamieqho
- Adobe LiveCycle
Hi Eyal,We have an API to look for a specific room, but only it only works if the room is currently active:RoomInfo com.adobe.rtc.account.AccountManager.getRoomInfo(String room) As Raff recommended, you could keep track of all the rooms you created in your own system and look there.The 1000 room limit has always been there and upgrading should not make a difference. The limit means only the first 1000 rooms are displayed and I do see 1000 rooms for your account, all shown in the default applicat...

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jamieqho
- Adobe LiveCycle
Hi Eyal,I have found the root cause. Our API to list the rooms in your account has a default limit of 1000. Your rooms do exist. They are just not shown in the portal and console because of this limit. We will file a bug.Thanks,Jamie

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jamieqho
- Adobe LiveCycle
Hi Eyal,Please send email to lccs@adobe.com and provide some more details. We will need your account name to investigate. I've never seen rooms disappear from an application before. By console, do you mean the developer console AIR app or the developer portal web application? Do the rooms disappear from both?Thanks,Jamie

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jamieqho
- Adobe LiveCycle
If you upgrade an application from free to paid, the next time you launch any room in that application, it will start accumulating paid usage up to the quota limit you set. If the room is already launched during the upgrade process, I believe it will still accumulate free usage until it shuts down.-Jamie

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jamieqho
- Adobe LiveCycle
Hi Eyal,Yes, you can manually edit an existing free application and make it paid with a specified quota limit. If you do nothing, that application will remain free after you upgrade to a commercial account.-Jamie

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Re: roomURL & authToken passing to FLEX not working
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jamieqho
- Adobe LiveCycle
Hi,You could run this in Flex Builder in debug mode and send us the console output. That might help.I think the auth token expires in 15 minutes. You are sure that your server creates a new auth token and it is immediately used to authenticate?-Jamie

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Re: How to purchase? Pay-per-use?
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jamieqho
- Adobe LiveCycle
I can't think of any reason why the banner would disappear and was not able to reproduce the issue. When I clicked on the banner, a terms of use text was shown. After accepting the terms of use, I was taken to a shopping cart at the Adobe store.Please send your full account URL and user login to DL-lccs@adobe.com and we will investigate.Thanks,Jamie

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jamieqho
- Adobe LiveCycle
Hi,Please send your account login to lccs@adobe.com. We are not aware of any passwords being inadvertently reset, but we can investigate if you send us your login.Thanks,Jamie

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Re: Securing WebDav repository using IP Filtering
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jamieqho
- Adobe LiveCycle
Hi,We don't guarantee the subdomain will be constant. Sorry, IP filtering should not have been mentioned in that section of documentation. We will work with our tech writer to fix that.Instead of IP filtering, you could set a login/password or pass an extra security token on the repository URL and check that it comes back in the WebDav request.-Jamie

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jamieqho
- Adobe LiveCycle
Hi,We do not document our IP addresses. They could change without notice.-Jamie

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Re: Max no. of simultaneous users on a LCCS site
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jamieqho
- Adobe LiveCycle
Hi,The limit is discussed in this thread:http://forums.adobe.com/message/2513098#2513098You should be able to get more than 20 concurrent users. If you can't, please provide your account name and we will investigate.-Jamie

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Re: Monthly quota not resetting at end of month in Developer account + couple of UX requests
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jamieqho
- Adobe LiveCycle
Hi,Free quota is reset when you use your account for the first time in the new month. If that is not working for you, please provide your account name so that we can investigate.Thanks, we'll consider your suggestions for a future release.-Jamie

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Re: Addition to URGENT Chat&: Max Monthly Usage Reached in 24hrs on Commercial Account?
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jamieqho
- Adobe LiveCycle
Hi Daniel,I checked the server logs and can confirm that guest "rob" and user "Daniel Lebor" were logged into the csrsusyq room sometime between 8:30 and 9:30 eastern. If you still have issues, it might help to run your app in the debugger and send us the client logs.-Jamie

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jamieqho
- Adobe LiveCycle
Hi Joseph,Sorry to hear you are having issues. I checked the logs and was not able to find any quota errors related to your account. I also did not see any errors when I entered your room named "lobby" as a guest. Are you also having issues with your application or only the developer console?-Jamie

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jamieqho
- Adobe LiveCycle
Hi,Do you have AIR installed?http://www.adobe.com/products/air/AIR is required to run the SDK Navagator Application.I was not able to reproduce the SWC load error. One thing you can try is to unzip the contents in the recommended directory and trying using it from here: \Adobe Flash Builder 4\plugins\lccs .-Jamie

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jamieqho
- Adobe LiveCycle
Hi,I tested this code and it worked for me using Flex 4.5:http://www.riagora.com/2010/09/build-a-chat-with-flex-test/Here are some questions that might help us resolve your issues:1. Did you create a web application for your the client app and a desktop application for the owner app?2. Did you add lccs.swc to your build path?3. Did you replace https://connectnow.acrobat.com/yourname/yourroom with your room URL in both apps?4. In the owner app, did you replace login@adobe.com and {thepass} with y...

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jamieqho
- Adobe LiveCycle
Hi,I ran a test and was able to authenticate when the user name has cyrilic symbols. You have to UTF8 encode the name string before calling getAuthenticationToken.Thanks,Jamie

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Re: problems logging in with authentication token.
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jamieqho
- Adobe LiveCycle
Hi,I tried your code and was able to get it working after fixing 3 mistakes:1. Remove this line from your Java code: collabSession.secret = ... This is not something that you should be setting on the session object. You only pass in your secret when calling getAuthenticationToken.2. I don't think we allow underscores in room names.3. You have space that shouldn't be here: "https://collaboration.adobelivecycle.com/endlessmind/dynamically_creat ed_room1"-Jamie

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jamieqho
- Adobe LiveCycle
Hi,The auth token expires after 15 minutes if you don't use the keepAlive API. Do you run CollaborationTest immediately after getting the auth token or more than 15 minutes after?-Jamie

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