Can you start a new thread with information about the problem, instead of assuming the worst ? (maybe a screenshot or something).We are not doing anything to stop you paying us and we just verified that the upgrade was working yesterday. But post more info and we'll look into it as soon as possible...

No, "the current set of services" means "the current set of released services". Given the change of direction we currently have no plan to continue developing the Spark version of the SWC, but we'll try to support it as much as we can. With the "upcoming release" (very, very soon ) we'll post anothe...

The correct syntax is getAuthenticationToken($secret, $name, $userID, $userRole) : /** get an external authentication token */ function getAuthenticationToken($accountSecret, $name, $id, $role) {

yes, I meant retractItem (I never remember room is the room name where the user is running, collection should be "UserManager", node should be "UserList", itemID should be the userID you want to kick out.to end the room you do a publishItem like publishItem(room, "RoomManager", "meetingEnded", arr...

In order to kick a user out of the room you need to do a removeItem of that user descriptor.If you want to close the room there is a way to do so with the RoomManager APIs but I can't remember on the top of my head.

Ok, can you update the startRecording method in lccs.cs to this ? /**           * Start recording a specified room           *            * @throws Exception           */          public void startRecording(string room, string archiveId, bool guestsAllowed)            {      Dictionary<string, objec...

I suspect you found a bug in the C# library. I'll have a look and if it's an easy fix I'll post an updated version. Thanks!

So, for what I see in the logs there is only one recording that succeed, that is as you say ang12345/cl-1 but I see some errors that seems to be cause by the archiveID to be null.We should check on our side that we return a proper error, or set a valid default (the default was supposed to be set in ...

Did you check your error and access log to see if your server is throwing any error ? If you don't see any error please send us your room URL and a timestamp for a recording that didn't work.

Yes, sorry, we are not ignoring you Send me room URLs and dates for when you had the problems and I'll try to get something for you (but it may take a while since I'll have to go through full cluster logs to figure out where your rooms where runnings).If you have any client log related to the proble...