I tried that download - it doesn't work for me as I cannot access my
license for my old version of Acrobat - which I have had for at least 5
years. The program is located on my former laptop which has now been
changed out for a Surface Pro - so upgrading that version doesn't work.
According to the Adobe website, we are eligible to add the program, but
without a key, the download link is useless.
I am having the same issue. I had Acrobat 10 Pro, which had Livecycle
included, and when I got a new tablet in July, I (mistakenly) upgraded
to Acrobat XI Pro - which didn't include what I actually NEED in the
program. I keep seeing I am eligible for a free upgrade due to my
purchase, but I cannot find a link anywhere that will take me to a
download screen. It takes me into that vicious circle of contacting
customer service with no option other than chat. I tried that yesterday
and the first per...