since ‎11-08-2002
‎10-12-2019
chrisack13
Level 1
Re: Submit by email button not working
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chrisack13

chrisack13
- Adobe LiveCycle
Paul, it makes perfect sense. You're absolutely right - prevously I had 'distributed' the form without problem, but didn't do so this time (for no reason that I can remember...).Many thanks for the solution and taking the trouble to test it out.ChrisPS And thanks for the form - look forward to seeing you out on track 😉

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Re: Submit by email button not working
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chrisack13

chrisack13
- Adobe LiveCycle
I did wonder originally if it was an AV problem (or even Vista UAC) but I have since found that one machine on our network would open it and another wouldn't (same OS, same AV). That narrowed it down to the fact that it seems to work from Acrobat, but not Reader...It worked for you with Acrobat - if you have Reader on your system coiuld you try it with that to prove or disprove that theory?Thanks for your help.Chris

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Re: Submit by email button not working
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chrisack13

chrisack13
- Adobe LiveCycle
That's the frustrating thing - it varies. Some have Vista, Acrobat 9 and Outlook 2007, some XP Pro, Acro 9 and Outlook 2003 (but that combination works for me).

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Re: Submit by email button not working
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chrisack13

chrisack13
- Adobe LiveCycle
Thanks Steve. In fact both work (as I found out by mistake a while back and just double-checked now) and end up in the same mailbox.But the failure seems to come before that - in that the window offering either desktop email or internet email fails to initiate for most users.Chris

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Submit by email button not working
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chrisack13

chrisack13
- Adobe LiveCycle
I have a simple form which has worked fine for the past couple of years, but since updating it with Livecycle Designer ES8.2 recently, the 'submit by email' button is not working for many who have downloaded it.Works fine when I try it here and it worked fine last year, but not with this latest version of the pdf apparently. If anyone has a moment could they have a look and see if there's anything obviously wrong? (It has a couple of required fields before the button will work) It's at http://ww...

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Re: Email address being overwritten in Distribute
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chrisack13

chrisack13
- Adobe LiveCycle
FWIW it would appear that if you have an email address in Acrobat's Preferences/Identity then it overwrites any other email address in Submit by Email button when it distributes a form.

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Email address being overwritten in Distribute
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chrisack13

chrisack13
- Adobe LiveCycle
I am trying to finalise a LiveCycle form with a specific email address in the Submit by Email button (or a button set to 'Submit'). But when I go 'distribute form', using 'Manually collect responses in my email box' and 'save a local copy and manually send later', it always overwrites the email address in the button(s) with the one on the local machine.Is there something I am doing wrong?ChrisLiveCycle Designer ES/Acrobat Pro 9

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