Hi,I'm having trouble uploading an .article file that has a video. The article file is 51MB.It just says in progress, and the progress bar doesn't go past 15%. No error message either. Anybody else having issues uploading files with video?Thanks,Cindy

Hi,We created two apps one for iOS and one for Android. Our app is meant to be a tablet only app. In the iOS app options, there is a drop down that says "Supported devices" and it has the option of choosing tablet or phone, or both. But on the Android app that option does not appear. The app is now live and in the GooglePlay store and it shows up as available to be downloaded to phones, and is not working properly, it crashes.I know that the DPS should scale appropriately to the screen, but if w...

Hi,So we are building a version of an iOS app into Android. We left the same size ratio 4:3 to be resized when it appears on Android with letterboxing for the different screen sizes. I read somewhere (in the adobe help) that the letterboxing will consist of black bars. But on our test device an Samsung Nexus, the letterboxing appears white. Is there somewhere we can select it to be black or is that native to the device and that coloring will depend on the device?Thanks.Cindy

Hello,I want to create and app for Android based on an iOS app we already have created and is on the process if submission to the app store.What are the best practices for creating it? I'm thinking of resizing it to match the most common ratio on the Android tablet (we even setup the liquid layout on InDesign so that should make it easier).But my question is, when uploading to the DPS do we create the app under the same project we created the iOS one, or do we need to create a new project for th...

Hi,I have two questions regarding social sharing:1. Can we choose which articles should have social sharing? For example, I have some articles that don't make sense sharing like user guide and credits. 2. Is it possible to customize the content on the web browser page the social share creates? For example, on the bottom of the page there is a "More content" and shows the three articles previous to the one shared. Can it be possible to choose which articles to place down there? or take it out com...

Hi,I've downloaded and signed the .ipa file. But when I load it to the iPad via iTunes, the icon on the iPad appears gray and says "Installing" and it doesn't pass that point.Does anybody else experienced this issue? Is there another way around it to view it?Thanks,Cindy J.