Issues uploading article file with video

Hi,

I'm having trouble uploading an .article file that has a video. The article file is 51MB.

It just says in progress, and the progress bar doesn't go past 15%. No error message either.

Anybody else having issues uploading files with video?

Thanks,

Cindy

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Best answer by AndreiP

Hi Cindy,

I've uploaded and publish a video article with more than twice the size you have used (it has 105,35MB) and it worked without any problems.

- Have you re-tried using a different internet connection (a cable network instead of Wi-Fi connection) ?

- Do you have just the video in the article ?

Thanks,

Andrei

Accepted solution

Adobe Employee

Hi Cindy,

I've uploaded and publish a video article with more than twice the size you have used (it has 105,35MB) and it worked without any problems.

- Have you re-tried using a different internet connection (a cable network instead of Wi-Fi connection) ?

- Do you have just the video in the article ?

Thanks,

Andrei

Level 2

Actually it was a connection issue. I tried uploading it from another location and it actually worked.

Thanks for the response.

Cindy

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