Hi again @s-strategy,  I was able to take a look at the fields we have in our Support custom form that we attach to our support queue requests after they've been submitted as well as the only 3 fields we have requestors fill out on our Help Support Request Form. This should help with some examples (...

After doing additional digging, I found a solution myself. I figured I'd add it here to help others in a similar position. It turns out that the current folder structure is reflecting in the popup window in Workfront when sending an asset to AEM Assets. The issue was that though the folder title was...

Hi team,  We have implemented the Workfront to AEM Assets integration that allows our designers to send our final assets from Workfront to AEM Assets. When sending an asset from Workfront to AEM Assets our designers are prompted via popup window to select a location for the asset to live in AEM Asse...

Hi @s-strategy, I'd recommend keeping the support queue simple. When we originally created our support queue we had requestors select from a drop-down list with similar options. We no longer have a drop-down list for the requestor to fill out, but we created a custom form that we attach to the reque...

Thanks, Kurt! It is helpful to know we were not the only company experiencing this. We feel that the Admin Console is sometimes disjointed and doesn't work in the way we expect.

Hi team,We have removed a few users from Workfront since they are no longer with our company, but we noticed they still show up in the Admin Console. Can anyone tell us why this is, how we can remove them, and if it is recommended for us to remove them?Thanks in advance,E

Thanks, @MonalikaKapoor! This is helpful, but I was referring to the two different views of AEM Assets as a whole. There is an Asset and Admin view. This video outlines them, but I was wondering which view is recommended for designers and which is recommended for admins. Also, what are the benefits ...

Hi Edardna, Making a folder orderable after creating it is super easy once you know where to go. Select the folder you wish to make orderable (don't click into the folder; click the checkbox that belongs to it) and click on "properties (p)" in the top navigation bar. Once on the properties page, you...

Hi team,  I know there are two views available within AEM Assets. Which view do you prefer and why? I see pros and cons to both, but I'm wondering if there is something I'm missing. Best,E

Hi team,  I wanted to share an update on this issue. It turns out that renaming a product profile within the Adobe Admin Console was the cause of our metadata and permissions problem. Thankfully, we keep the original product profile naming saved somewhere safe just in case. When we copy and pasted t...