That was the problem! I thought it was simple but just couldn't find it! Thank you loads!

getting an error that I need to make someone else the main system admin. My new profile has me as the system admin. I have tried lowering the access level on my old profile but that doesn't work. Any idea how I can deactivate my old account as it counts to our total Plan usage. Using the New Experie...

Hi Lori, yes sometimes the search needs to be re-indexed. When that happens, we use the search specific feature where you select the project, task, issues, etc, to do the search. This usually works. I would suggest you ask them to re-index for you. Paula Mitchell