Thank you both for the input. You're correct that Announcement Center messages only go to system admins. We have been receiving customer inquiries throughout last week about our plans for business continuity and support as the situation with the virus unfolds. Each system admin can make the judgment...

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Kevin, there are 2 instances where we might close a support case without your reply: 1. We've reached out multiple times and haven't heard back (we do see it if there's an Out of Office reply coming back when we send messages). A support team member will generally try to reach out at least 3 times b...

David, thanks for asking. We would definitely like to confirm with you that the fix you were waiting for is verified before we close out the support case. If yours was closed prematurely without verification, that is not the experience we're aiming for. I'll follow up directly with you for more deta...