Thank you both for the input. You're correct that Announcement Center messages only go to system admins. We have been receiving customer inquiries throughout last week about our plans for business continuity and support as the situation with the virus unfolds. Each system admin can make the judgment...

I don't have a feline friend to keep me company, but I do have a lovely flower that "https://one.workfront.com/s/question/0D50z00006Px3DdCAJ/" brightens up my work corner!

Kevin, there are 2 instances where we might close a support case without your reply: 1. We've reached out multiple times and haven't heard back (we do see it if there's an Out of Office reply coming back when we send messages). A support team member will generally try to reach out at least 3 times b...

David, thanks for asking. We would definitely like to confirm with you that the fix you were waiting for is verified before we close out the support case. If yours was closed prematurely without verification, that is not the experience we're aiming for. I'll follow up directly with you for more deta...

Hi all, I'm Nic Bryson, Vice President of Customer Support, at Workfront and I spend my days leading our global support team as we work to make it easier and easier for you to do your best work. I'm super excited to share some upcoming changes we're making to continue to enhance your experience with...

David, Thanks for the feedback. It's perfectly timed, as we're already working on plans to change some aspects of the survey here during Q4. We'll take this into account as we look to make some improvements! Best, -- Nic Bryson Vice President, Customer Support Workfront