from my usage i'd have to say - no as well. BUT yes it would be amazing if system admins had more flexibility in the setup of routing rules and queues. I've been hoping for the ability to do just what you asked, as it would allow for a single request queue for multiple departments - with-out having ...

Sort of -- The functionality of multi-select with checkboxes is present. But in the editor there was a box to select if you wanted multiselect. thank you John Seitz ESPN

Thanks everyone -- Correct I thought there was a checkbox for Checkboxes to allow multiple selection; much like the Dropdown type lists. BUT - you can select multiple checkboxes, by default. John Seitz ESPN

It's possible I imagined this - or missed it as a deprecated feature... BUT weren't we able to create either Radio or Checkboxes, field type with the ability to perform a multiselect? I know and see the option in the Drop Down type of field; but it's not an ideal type. John Seitz ESPN