Yeah they also told me they had no other reports of this. I think there is a disconnect at their Helpdesk.

I've also experienced this and so have a couple of my users. We're in Cluster 1. I tried to open a ticket, but it corrects itself after a certain amount of time so it's difficult to repeat and so basically we're just keeping an eye on it.

Hi Brad, If you set your Approval process to set the Status to "Rejected" or Closed or something that equates to Closed, the Primary Contact (which is the requester – which I believe you're calling the original user) should get notified of the status change at the least (assuming you've configured t...

Hi Dea, We would do something like this with the API. Outside of that if you're trying to use a template for the tasks you need to convert the request to a project like you're previous method I think. But I think your previous way of doing it is better than you think. What is the extra admin work it...

Ah, then it's out of my area of expertise but I suspect you should follow up with your IT Infrastructure Tech as it might be related to how they apply the SSO (unrelated to Workfront). This is an informed guess though on my part. Maybe someone else here has a more concrete answer.

Hi Sherrie, If you look at their profile you should be able to uncheck the box that forces SSO. You'll have to set a password for them and they would login using a login and password (like I assume they were doing before). That should work. But let me know if you have trouble.

Hi James, I don't know if there is a field to tell that. But I haven't found it important anyway. You're always on the latest release. We all move forward together. So there's not one company on 19.2 and another on 19.3 or 4. We're all on the latest, which is 19.4 now. Hope that helps.

Hi Jessie, We don't do it a lot, but as others stated you shouldn't lose any data. The queue topic basically just controls routing and assignment. Your requests and their data are still in tact wherever you have them landing (i.e. a landing project or the queue project itself). They'll be untouched....

Upvoted with an exclamation point!!!

Hi Lauren, Did you try the settings under the Planner. See attached.