Hello Michelle, Only Authorized Support Contacts can create support requests. Now, anyone can call into support, but for anything more than a very basic question will require the approval from one of that company's authorized support contacts. The ASC's are typically the champion admins, though it's...

Hi Trish, I don't have a great answer on how to do that in Workfront Classic, but if you jump into the New Workfront Experience, you can customize layout templates so your data is more visible, and more easily accessed. I invite you to check out our latest info on the New Workfront Experience: https...

Hi Leah, Short answer is no. You'll still have to create a report, but you can use prompts instead of relying on static filters for the project owner, or for "Project Users" instead. Best of luck! Dustin Martin Assigned Support Engineer Workfront

Hi Akimi, I understand what you're trying to do now. There is currently not a method available to summarize a collection on an object. In this case, we're having to use a collection to list the issues on a task. You can get it to display the name, or other fields, but it's a 1:1 relationship, not a ...

Thanks Narayan! Akimi, Issues Resolved are for any issues that tie their resolution to that task. The totalOpTaskCount will only list the issues on that task. (An issue can 'live' on a task or project.) Hope this helps! Thanks, Dustin Martin Assigned Support Engineer Workfront

Hi Akimi, You can use the code I suggested above for the number of issues as a collection on a task report. It'll show the number of issues on a task. You also can't add a summary to a collections field (at least, I've never figured it out.) I hope that helps! Dustin Martin Assigned Support Engineer...

Hey Brad, The way access levels work is when an object is created or shared with someone in the system, then their access is raised via the Access Level, we don't apply the new access retroactively. Here's an example of why: You have a worker in the system that spends a lot of time doing work on tas...

Hi Ashley, Richard hit the nail on the head here. Our documents used to be hosted on our local hosting servers, which we had 3 data centers for, across the U.S. (West coast, East cost, Utah.) However, a few years back we switched to AWS for document storage. Nowadays documents are all hosted on AWS,...

Everyone here is amazing! Thank you all for making our community such an amazing place! Dustin Martin Assigned Support Engineer Workfront

Skye's on top of this one..! Our partner, the AtAppStore does have options to migrate data from one environment to another. I know there are many companies that have brought up the need to be able to copy/migrate data from one environment to another (Preview or SB0# to Production) so I know we're aw...