Excellent idea! One that I've heard a lot over the years. I believe we have it on the roadmap, but never heard anything set in stone on it. I'd highly suggest an idea via the Idea Exchange to show the interest and how important it is to lots of folks. :) Dustin Martin Assigned Support Engineer Workf...

Hello Michelle, Only Authorized Support Contacts can create support requests. Now, anyone can call into support, but for anything more than a very basic question will require the approval from one of that company's authorized support contacts. The ASC's are typically the champion admins, though it's...

Thanks Nichole! We love our customers in Support! As someone who I feel interacts with a lot of our customers (or has in the past), I would invite you to give us a call if you have any hesitation at all. The worst that happens is that we help get you to the right resource that can help you out. =) T...