This will suffice to remove the duration. Thank you for your help!

Thanks, unfortunately changing the duration of the issue does not seem to adjust the planned hours.

Yes, that's correct. Thank you for clarifying. The duration of the issue autofills to 24 hrs for a normal priority issue.

We have several projects established as queues into which members of our team can submit issues for work to be done. When these issues are entered, they are assigned, by default, to a number of hours, but there is no field to adjust the number of hours when the issue is entered, the user has to go b...

When a project is switched to planning, the "My Work" page tells users they do not need to work on it anymore. Is there a way to change this?

This is fantastic, thank you so much! This will be a huge help. I appreciate your efforts to help figure out a way to capture these hours. Thank you!

Thank you, Greg. I've tried to run a report like this (just an hours report without any parameters) but I do not have any lines assigned to a blank owner. I agree, deleting users is not a good plan, especially if they have history. We would definitely recommend deactivating and not deleting users....

Thank you, Adina. Is there a similiar way to capture this if the user has been deleted? I can't access their user record to collect the user ID anymore. I am less concerned about reporting on these users specifically (for instance, if there is a way to capture all user hours included those from de...

We are looking for the best way to report on hours logged historically, and specifically by users who have been deactivated or deleted. We've been able to report globally on deactivated users, but not able to include them specifically (we cannot filter a report and add specific deactivated users) ...