Hi Darren, that's seems to have fixed it and deliveries are back up and running! Thanks for your help! Mubeen

Hi Darren, these deliveries did have a seed address of my colleague that built the delivery templates. I removed them from the 'seed address' tab as they no longer wanted to receive the deliveries. However I have just noticed that on the 'main target' tab the checkbox for 'include proof in the main ...

Hi Darren, I can find an 'Audit' folder that has the audit trail or workflow status. The workflow status brings up the same information from the workflow journal with no further information. I have found what looks to be the delivery error which has the messages : 'XSV-350122 An error occurred and t...

Where can I find the journal for the delivery? Many thanks

Hi Darren. In the workflow journal it states 'WKF-560038 Error when performing action 'Prepare' on delivery '1 International PGT Offer holders Congratulations' (of identifier 4480603). Please refer to the journal of this delivery for more information (object associated with the workflow task).'

Hi @Darren_Bowers. There isn't an error in the audit log of the last successful send, and there are no subsequent sends attempted for me to an check audit log. I do see an error in the journal of the workflow relating to the delivery however. Thanks

Hi all, Multiple deliveries in different campaigns are showing has having the error noted in above and failing to execute. Can anyone advise on the cause and how this can be resolved? Thanks in advance, Mubeen

Hi Denis, Thanks for your help. I have managed to make the query work using the below filtering conditions. This in then replicated and adjusted as needed for other deliveries in the nurture track. Not all deliveries are mandatory so in some queries the conditions relate to the last mandatory email ...

 

Hi Denis