@SatheeskannaK - thanks for the feedback. But can you further clarify "For instance, if you were to define "LOOK" and "LISTEN" as distinct inbound keywords, you could then setup a journey to associate each of these keywords with a unique message."The documentation does not really give much detail on...

Confirming, when configuring SMS there is only one message you can create under one configuration. Meaning, if I had 3 Keywords (STOP, LOOK, LISTEN) I can't create 3 separate Messages that correspond to each keyword. Anytime one of the keywords is submitted under the Short Code the same message will...

If I delete an audience used for a one-time batch send, besides it missing from the campaign/journey, will it have any downstream effect when it comes to reporting, tracking logs or message logs? I believe I know the answer, but want to confirm. 

Hello,  I have the following code in my HTML I'm trying to use. This code looks for a Campaign Name attribute and applies the corresponding couponID. However, when I try to save this code, I get an "invalid helper substr" error.  {{#each profile._*********.walletInfo.couponDetails as |coupon|}} {%#i...

Hello all,  I have a two (2) separate transactional journeys - English and French. We have an edge case where a person can use submit their email address and receive the Welcome message associated with the respective journeys; which is not what the client wants to happen.  I tried creating a Streami...

@Parvesh_Parmar @Pulkit_Jain_ @Mayank_Gandhi - Thank you all for your insight. After sleeping on it, I think what I can do is something we've done in the past. I can set up the EventID, ensure no new profile is sent, and then have the non-profits use a service (i.e. ServiceNow) that can make Batch A...

@nitesh_kumar - thank you. This worked, but there were other issues with the image that need to be solved. Based on the coding, this only displayed the background image for Mobile devices.  I need to figure out why Desktop devices are still not displaying the background-image.  Thanks again. 

Hello,  I have a use case where our main client (Adobe users) would like to partner with some Non-Profits to send emails alerting folks about a program coming up. The challenge is, the non-profits own the data but do not wish to have their data stored in AEP.  This can be done in Campaign if the mes...

Hello,  We develop our own HTML outside of the Email Designer in AJO. We recently are having an issue with a Background image not displaying - even when we choose to Simulate Content. We have text overlaying the background image in White Font, so when the background image does not display, it does n...

@AnkitJasani29 - Can you expand on your answer - "trigger a Custom Event". Not sure what you mean by that since the code will exist in the email itself, and is used to dynamically switch content.