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  • @arpan-garg,To address your concern, please ensure you are using the correct version of Adobe Experience Cloud and have the necessary permissions and user roles. 

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  • @Mailvizhi_Sakthivel ,The "Jump" action in a journey serves the purpose of transferring contacts or audience members from one journey to another, allowing for the creation of sequential or multi-step marketing experiences. It can be used to trigger a follow-up journey after a specific action or cond...

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  • @acdbm , The issue you're experiencing with a delay of 10-15 minutes for the next-priority offer to display may be due to various factors related to your specific setup and the tools you're using. Here are a few things you could check or consider:1. *Cache and CDN*: Some delay could be related to ca...

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  • @jaah ,AJO provides a user-friendly interface for creating email templates and fragments.When you add custom HTML and CSS code to your email templates or fragments, there's a risk that the editor may switch to compatibility mode to ensure that the email remains functional across a wide range of emai...

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  • @arpan-garg ,You can access detailed product information from the lookup schema by utilizing a combination of segments, audiences, and personalization in your marketing campaign.Here's a step-by-step approach:1. Create a Segment for Product Codes: In AJO, create a segment that includes the product c...

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  • @ngd_11 , The error you're encountering when using the > operator to compare two dates in a fragment likely arises from how expressions are handled within fragments in the context of date comparisons. In fragments, especially when working with date fields, expressions might not behave the same way a...

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  • @Pabbaraju , If you're encountering an "Internal Server Error" (CJMT 000001-500) when attempting to add API credentials for the SMS channel in AJO, it's an indication of a server-side issue. Here are some steps you can take to try and resolve this problem:1. Check Server Status: First, verify that t...

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  • @sssynergy ,Adobe Journey Optimizer is built natively on top of the Adobe Experience Platform. For segment creation, this is probably one of the approaches to follow-  https://experienceleague.adobe.com/docs/experience-platform/segmentation/tutorials/using-external-audiences.html?lang=en 

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  • @sankar1 , It's great to hear that you've successfully configured the web SDK and data is flowing into Adobe Experience Platform (AEP) datasets. However, if you're not observing the expected changes on the website page when using the audience in a web campaign, there are several areas you can invest...

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  • @jm_11 , Let's clarify your observations and questions regarding audience enrichment in Adobe Experience Platform:*Observations:*1. *Intermediary Schemas*: When you enrich an audience, intermediary schemas are generated to join the profile schema and the lookup schema with which the enriched audienc...

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