since ‎03-12-2020
‎11-02-2021
Linus884
Level 1
Re: User with iPadOS appear as Desktop User
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Linus884

Linus884
- Adobe Analytics
Thaks for the hint. I reposted it in "ideas". Client Care is informed as well as our CSM. They struggle to get more information from the Adobe technical Staff. But i haven´t surrendered so far 😉

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Fixing the iPad detection
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Linus884

Linus884
- Adobe Analytics
Hi Everyone,since the launch of Apples iPad OS in September 2019 we see a huge shift in visits from "Tablets" to "Desktop Devices". Reason for this is the User Agent that´s submitted by Safari, declaring iPads as Macs. A deep look into our data showed that more that 60% of Tablet visits on our Website were reported as Desktop Device (Mac). This caused many problems on our end. All device specific KPIs, including our sales Conversionrates, are not correct. For example: Adobe Analytics shows a Tab...

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User with iPadOS appear as Desktop User
Avatar

Linus884

Linus884
- Adobe Analytics
Hi Everyone,since the launch of Apples iPad OS in September 2019 we see a huge shift in visits from "Tablets" to "Desktop Devices". Reason for this is the User Agent that´s submitted by Safari, declaring iPads as Macs. A deep look into our data showed that more that 60% of Tablet visits on our Website were reported as Desktop Device (Mac). This caused many problems on our end. All device specific KPIs, including our sales Conversionrates, are not correct. For example: Adobe Analytics shows a Tab...

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