Hi @AnthonyGIE  If your company blocks access to the Microsoft Store, then installing the new Report Builder can be tricky. Right now, Adobe only offers it through Microsoft AppSource or the Excel Add-in Store. There's no offline installer (like an .exe or .msi) available for the new version. It’s a...

Hi @jlasso71  This kind of ECID fragmentation can happen when there are race conditions or timing issues during SDK initialization. Even if the AMCV cookie exists, if sendEvent or identityMap is triggered before the cookie is fully readable, a new ECID might get generated.   A few things you can try...

Hi @JayGr  This could happen in cases like -   Search terms being truncated or exceeding character limits, so the raw value qualifies the segment but isn't grouped under the reported dimension. Case sensitivity or inconsistent formatting values might be stored slightly differently in raw data vs. ...

Hi @KadenNo  You can try using custom media state tracking to capture those overlapping conditions. Since you are already firing state start/stop events for both "mini player" and "mute," the key is making sure those states are passed clearly in the media heartbeat config.   One way to approach it i...

Hi @JayGr  In AA, specifically for mobile app tracking using the Adobe Experience Platform SDK, a 'Crash' is counted when the app closes unexpectedly usually due to an unhandled exception or system-level crash.   To track crashes, Adobe uses a listener in the SDK that detects if the app didn’t shut ...

Hi @MatthieuP13  This might be related to recent changes in Adobe’s access policies. The Analytics 2.0 API is no longer automatically included with all contract types, especially for older or more limited packages. Some users have reported seeing “free trial” prompts when their contract doesn’t expl...

Hi @croPro  If the schedule shows “Refresh in progress” but never gets to “Workbook sent,” a few things could be going on -   Try refreshing the file manually in Excel. If that fails or prompts for login, the schedule won’t work either. Check the date range, if it is set in the future or returns n...

Hi @DataNord  It sounds like the issue may be with how and when the Opt-In settings are being applied, not necessarily the values themselves. Even though your 'previousPermissions' data element returns 'true' values, they might be getting passed after the ECID service tries to set the AMCV cookie on...

If you are seeing “No Control Experience Found,” it usually means the A4T data from Target isn’t getting stitched into the Analytics hit from the mobile app.   Since your app is using the AEP Mobile SDK, it’s worth checking a few things: Make sure both the Target and Analytics extensions are proper...

Data Warehouse (DW) doesn’t natively provide session-level granularity or timestamps per hit, so calculating average time on site directly from DW is limited. To get an accurate average time on site, the best approach is to use Raw Data Feeds, as @Jennifer_Dungan mentioned, which include detailed ti...