Adobe analytics API 2.0 not included anymore in all packages ? | Community
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M
MatthieuP13
June 25, 2025
Solved

Adobe analytics API 2.0 not included anymore in all packages ?

  • June 25, 2025
  • 2 replies
  • 514 views
Hello, I used to use the Adobe analytics API 2.0 via Swagger or postman but this has recently become impossible. And the message displayed seems to be linked to a billing problem rather than a technical bug... Have you ever had this problem? It's suggesting a free trial...
Best answer by Vinay_Chauhan

Hi @matthieup13 

This might be related to recent changes in Adobe’s access policies. The Analytics 2.0 API is no longer automatically included with all contract types, especially for older or more limited packages. Some users have reported seeing “free trial” prompts when their contract doesn’t explicitly include API access.

 

Since you mentioned that you are the system Admin, it’s best to check with your Adobe account manager or customer support. They can confirm whether API access is provisioned for your org or if an add-on is now required.

 

Or, you can also double-check if your JWT or OAuth credentials are still valid and tied to a product profile with API access.

 

Hope that helps!

2 replies

M
MatthieuP13Author
June 25, 2025

Additionnal information, i'm system admin and connected... 

 

Vinay_Chauhan
Community Advisor
Vinay_ChauhanCommunity AdvisorAccepted solution
Community Advisor
June 25, 2025

Hi @matthieup13 

This might be related to recent changes in Adobe’s access policies. The Analytics 2.0 API is no longer automatically included with all contract types, especially for older or more limited packages. Some users have reported seeing “free trial” prompts when their contract doesn’t explicitly include API access.

 

Since you mentioned that you are the system Admin, it’s best to check with your Adobe account manager or customer support. They can confirm whether API access is provisioned for your org or if an add-on is now required.

 

Or, you can also double-check if your JWT or OAuth credentials are still valid and tied to a product profile with API access.

 

Hope that helps!

M
MatthieuP13Author
June 25, 2025

Thanks a lot for your answer, it did help !

 

In the end I did switch to "server to server" credential in the developer console and then manually generated the token myself, it worked so the message about free trial was more confusing than problematic. 

 

 

 

 

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