since ‎04-11-2020
6 hours ago
JAElliott
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In-app messaging not working - missing documentation?
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JAElliott

JAElliott
- Adobe Campaign Standard
We are trying to get In-App messages working using the documentation on enabling basic lifecycle triggering (device open), but no messages are being displayed on devices despite send being executed correctly from ACS.We have Lifecycle enabled in the device codeWe have In-app tracking enabled within LaunchSDK and Launch and ACS are configured correctly so Push notifications and Push tracking are working correctly. Just In-App not working. We are only trying to target all devices, so no specific a...

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Re: Can't commit a collectPii request to Adobe Campaign S...
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
I've raised a support ticket

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Re: Can't commit a collectPii request to Adobe Campaign S...
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
Even though the sequence is sending to ACS first, THEN setting privacy status? I'm expecting that we can do something prior to switching everything off.

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Can't commit a collectPii request to Adobe Campaign Standard before setting Privacy to OPT_OUT
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
Our app dev teams are struggling to find a way to implement the AEP Mobile SDK Privacy service alongside Adobe Campaign.Our app has preferences that are collected from a user via a control panel. These determine the type of push notification they wish to receive. They are sent to Adobe Campaign Standard using collectPii.When the Privacy status is changed to OPT_OUT, we need to update a flag to ACS to stop push notifications going out before setting the Privacy Service to be OPT_OUT. The reason f...

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Re: Mobile Properties created in Adobe Experience Launch...
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JAElliott

JAElliott
- Adobe Campaign Standard
You need to run a technical workflow to see the app in ACS. It should be scheduled to run every 15 minutes but the workflow may not be started.Workflow is called syncWithLaunchAfter that, if you can't see the app in the dropdown when creating a push it's because you need at least one application certificate/token in the app config.

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Re: Privacy service set to OPT_OUT doesn’t invoke anythin...
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
Thanks for the clarification. I don't think the logic for this is correct. Once the ECID is cleared then no further updates can be made to Adobe Campaign, therefore the application is still contactable in Adobe Campaign, but we lose the ability to capture any data about it, including permissions. When we don't respond to user permissions (such as don't contact me in preferences outside of control panel), or if other collected data are used to personalize or target messages, then there could be i...

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Privacy service set to OPT_OUT doesn’t invoke anything to Adobe Campaign Standard to remove registration token.
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
If the Privacy service is set to OPT_OUT after being opted in, it doesn’t invoke anything to Adobe Campaign Standard to remove the registration token. Is this correct behaviour? What is the intended flow here? Use collectPii to force a blank token before invoking OPT_OUT?

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Re: Can't seem to set the Mobile App on a Push delivery t...
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JAElliott

JAElliott
- Adobe Campaign Standard
This has been accepted as a bug by Adobe. You can duplicate an OOB push template and configure with mobile app etc.When you come to use the template to create a push, the Associate a mobile App to a delivery is not inherited from the push templateWhen you go back to the push template the dropdown has disappeared from the UI

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Can't seem to set the Mobile App on a Push delivery template
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JAElliott

JAElliott
- Adobe Campaign Standard
I'm a bit puzzled. I can't find anywhere to link the Mobile App being targeted to a push delivery template. This option doesn't appear in the template advanced configuration anywhere.The result of this is that every time one of my users creates a new push message from any push delivery template, they have to manually select the mobile app they're targeting from the dropdown.I'm sure I'm just missing something. It would be a really odd oversight to not have the functionality to configure this in ...

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Re: Security using Profile to store attributes
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
Your last paragraph was the answer I was looking for thank you. It's for beyond standard privacy and into (equally standard) permissions. I was hoping the Profile attributes store available within the Mobile SDK would have encryption. https://aep-sdks.gitbook.io/docs/using-mobile-extensions/profile

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Security using Profile to store attributes
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
I'm working with an app dev team who are capturing a preference flag called OptIn that is being pushing to Adobe Campaign Standard via collectPii.The developers want to be able to retrieve this flag so they can show the current status on a preference screen in app.I believe that they need to store locally on the device to do this. I pointed them towards using Profile to store this attribute locally and they have asked how data stored in the local Profile is kept secure?I can't find any detail in...

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Re: Some Android devices being registered target platform...
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
It turned out there were 2 issues causing this same end result. 1 was front end (dev), 1 seems to be an Adobe back end issue. 1 - Front endDeveloper forgot to put the lifecycle start code into their app...@Overridepublic void onResume() { super.onResume(); MobileCore.setApplication(getApplication()); MobileCore.lifecycleStart(null);}@Overridepublic void onPause() { super.onPause(); MobileCore.lifecyclePause();}When lifecycle start was included the device was registered correctly. 2 - Back end is...

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Re: Some Android devices being registered target platform...
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
Ok, it turns out there is one potential Adobe back end problem, and one dev issue which was causing the same end result.

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Re: Some Android devices being registered target platform...
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
The collectPii workaround has been disabled now that the backend problems have been resolved and the Launch rule disabled passing token via contextData.

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Some Android devices being registered target platform Apple
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
I'm working with multiple app dev teams and some of them are reporting that some Android devices being registered target platform Apple. I believe this is something code related because my application registers fine on the same Launch property, but I wondered if anyone with technical knowledge of this process might be able to explain what might be the issue here. See top line below...

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Re: setPushIdentifier not working on app launch Adobe Cam...
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
Quick update, it was a provisioning/tech ops issue with the staging environment.

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Re: Privacy and GDPR Adobe Campaign Standard
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
Thank you Ryan. I see the documentation has been updated too.

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Privacy and GDPR Adobe Campaign Standard
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JAElliott

JAElliott
- Adobe Experience Platform SDKs
Can someone clarify what impact setting the privacy flag has on data passed to Adobe Campaign Standard?It is entirely missing from the expected behaviour grid: https://aep-sdks.gitbook.io/docs/resources/privacy-and-gdprIs this an oversight, or intentional?

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