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In-app messaging not working - missing documentation?

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Level 2

We are trying to get In-App messages working using the documentation on enabling basic lifecycle triggering (device open), but no messages are being displayed on devices despite send being executed correctly from ACS.

We have Lifecycle enabled in the device code
We have In-app tracking enabled within Launch
SDK and Launch and ACS are configured correctly so Push notifications and Push tracking are working correctly. Just In-App not working.

 

We are only trying to target all devices, so no specific app triggers, app profile data, etc are being used. Just basic all app launch messages.

 

We've been using the documentation here: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/in-app-messag...The documentation above mentions "configure Adobe Launch endpoint for In-App", and assume that means In-App tracking postback documented here: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-mobile/co...All other documentation found is for v4 SDK.

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7 Replies

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Level 2

No responses here and no responses on the Adobe Support ticket.

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Level 1
Hi James, Looking on this page: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/in-app-messag... there's a section on tracking the in-App post backs. Are you seeing any post back tracking data? Or reports?

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Level 1

Also, this page talks about targeting the specific APP : https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/in-app-messag... is the app showing up as registered in the ACS instance? Are they using an OOTB message type:

 

Target users based on their Campaign CRM profile (inAppProfile)

Target all users of a Mobile app (inAppBroadcast)

Target users based on their Mobile profile (inApp)

 

It sounds like its just setup to target on app open?

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Level 2

HI Shaun, the app is registering and push are being displayed correctly.

The In-App message is broadcasting fine, but nothing is being displayed on the app.

In-App tracking has been enabled in the Launch property, but I'm not seeing any tracking there.

 

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Level 2

Looking at the main "code" documentation, it even states (post Mobile Core implementation which includes Lifecycle): "No additional setup is needed for iOS in-app messaging and local notifications.". Android states "If you are developing an Android application, to correctly display fullscreen in-app messages, add the Campaign Standard extension's FullscreenMessageActivity to your AndroidManifest.xml file", ref: https://aep-sdks.gitbook.io/docs/using-mobile-extensions/adobe-campaign-standard#initialize-the-sdk-...

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Level 2
Yes, the testing has been a Broadcast In-App on Application Launch. I've also seen that the message won't get displayed if you don't have an action button, so have made sure that's being configured in the In-App payload. I can't see that anything else needs to be configured according to the documentation.

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Level 1

Was this issue resolved? I am facing the exact same issue on Android. I have completed all the necessary steps but am not able to see the InApp message. I don't have any directions at the moment to see whats happening as there is no error displayed in Android Studio logcat or in the project griffon logs (Assurance). 

 

As mentioned on the original post - 

SDK, module registrations and lifecycle events are set and working fine. 

Push notifications work totally fine.

I followed this - https://aep-sdks.gitbook.io/docs/using-mobile-extensions/adobe-campaign-standard#set-up-in-app-mess...

I have added necessary set up on AndroidManifest as well. 

In-App doesn't work. I tried debugging with the debug points on lifecycle and some adobe SDK activity

FullscreenMessageActivity, LocalNotificationHandler

 doesn't hit the points.

 

Am not sure what more am missing. Could anyone please provide some directions?