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In-app messaging not working - missing documentation?

JAElliott
Level 2
Level 2

We are trying to get In-App messages working using the documentation on enabling basic lifecycle triggering (device open), but no messages are being displayed on devices despite send being executed correctly from ACS.

We have Lifecycle enabled in the device code
We have In-app tracking enabled within Launch
SDK and Launch and ACS are configured correctly so Push notifications and Push tracking are working correctly. Just In-App not working.

 

We are only trying to target all devices, so no specific app triggers, app profile data, etc are being used. Just basic all app launch messages.

 

We've been using the documentation here: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/in-app-messag...The documentation above mentions "configure Adobe Launch endpoint for In-App", and assume that means In-App tracking postback documented here: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-mobile/co...All other documentation found is for v4 SDK.

ACS Adobe Campaign Standard In-App sdk
6 Replies
JAElliott
Level 2
Level 2

No responses here and no responses on the Adobe Support ticket.

smccran
Level 1
Level 1
Hi James, Looking on this page: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/in-app-messag... there's a section on tracking the in-App post backs. Are you seeing any post back tracking data? Or reports?
smccran
Level 1
Level 1

Also, this page talks about targeting the specific APP : https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/in-app-messag... is the app showing up as registered in the ACS instance? Are they using an OOTB message type:

 

Target users based on their Campaign CRM profile (inAppProfile)

Target all users of a Mobile app (inAppBroadcast)

Target users based on their Mobile profile (inApp)

 

It sounds like its just setup to target on app open?

JAElliott
Level 2
Level 2

HI Shaun, the app is registering and push are being displayed correctly.

The In-App message is broadcasting fine, but nothing is being displayed on the app.

In-App tracking has been enabled in the Launch property, but I'm not seeing any tracking there.

 

JAElliott
Level 2
Level 2

Looking at the main "code" documentation, it even states (post Mobile Core implementation which includes Lifecycle): "No additional setup is needed for iOS in-app messaging and local notifications.". Android states "If you are developing an Android application, to correctly display fullscreen in-app messages, add the Campaign Standard extension's FullscreenMessageActivity to your AndroidManifest.xml file", ref: https://aep-sdks.gitbook.io/docs/using-mobile-extensions/adobe-campaign-standard#initialize-the-sdk-...

JAElliott
Level 2
Level 2
Yes, the testing has been a Broadcast In-App on Application Launch. I've also seen that the message won't get displayed if you don't have an action button, so have made sure that's being configured in the In-App payload. I can't see that anything else needs to be configured according to the documentation.