In an unforeseen challenge, we either become hyper-focused or lose all focus. At such a time, our current customers are the best bet for staying profitable in the months to come. Digital engagement is one of the strongest lever for any organization, today. Prioritizing clear, consistent, and empathetic messaging across digital channels helps and I have outlined some of these ways to retain customers and strengthen the relationship further during the Coronavirus outbreak.Communicate & outreach: E...