Hi Diksha,As part of your profile, you need to enable the Smart Crop Ratio tool to select pre-defined aspect ratios. So, did you enable it and added the crop ratios? Try creating a new video profile, enable smart crop, and add some crop ratios. Apply this on a new folder and check the video, the opt...
You can request your existing DPS professional account provisioned for DPS 2015 from this link : https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?CM2KP9. Once you fill the request form, Please allow for up to five business days for your account to be set up. Thanks,Vikas