Hi @Sabina_B  Do you mean each final URL will contain a personalised element in it? Where would the personalised element will it be in: URL: https:\\site\{PerosnalisedField}\home.htmlor query string https:\\site\home.html?field1={PerosnalisedField}  See document below https://experienceleague.adobe....

Hi @Luca_Lattarini  I don’t know the Customer Care solution of course, but they usually deal with customers. as previously said, have you explore the integration of the customer Care solution with the solution that owns the product, who is the master of product information? in which Customer Care sc...

Hi @Luca_Lattarini  why would the 3rd party go to AEP to retrieve product information ? What prevents them to query the PIM system instead?   if the 3rd party system at the time of their flow only knows a product ID without any profile I’d whatsoever, they should go to the PIM system which owns the ...

Hi @Luca_Lattarini    AEP XDM is profile centric as such the customer is in the center of the actions that applications will take on their respective journeys... In the context of AEP, you would always have a profile that you want to interact with.  Your scenario is product centric in its descriptio...

Hi @tejashri12  Build an additional data to bind your rules to an integer value, using a series of Iif condition, then use the additional data into the dedup and sue smallest or highest depending on the order you've given... Thanks Denis

Hi @ChetanyaJain    It's a tricky one indeed, although AJO does not propose Direct Mail as a Channel. AEP does of course support SFTP as a destination. The way you describe it should work, however since Update Profile does not support Experience Event, it means a Profile could be only in a single Di...

Hi @giuliap42357798    It should be pretty similar as the underlying mechanism is the same than Campaign Classic. What are the messages that you've got and how many fields have you got? Thanks Denis

Hi @giuliap42357798  Although there is no limit in theory, remember that the bigger payload is, the larger bandwidth you would need... We've seen order confirmation containing 150 to 200 fields with payload at 16Kb of size, these are the biggest I've seen and ACC seems OK with it although in both oc...

Hi @ShineVv0823  So the SMS provider supporta SMPP but not for bulk sending, What are the reasons they are setup this way? Is it technical, contractual?  Reason for asking is that if we don't go SMPP route, you would have to go via a custom solution deploying the SMS channel on Marketing instance vi...

Hi @ShineVv0823    ACC support SMPP type of connectivity when setting up the External Account. You will find the steps here https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/sms-set-up.html?lang=en   Please make sure you also understand the p...