Set up SMS External Account to send sms using API call in Adobe Campaign Classic | Community
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ShineV_
Level 4
September 12, 2022
Solved

Set up SMS External Account to send sms using API call in Adobe Campaign Classic

  • September 12, 2022
  • 1 reply
  • 1774 views

Hi Team,

 

Can anyone let me know the steps involved in Setting up SMS External Account to send sms using API call and how to receive DLR forward response from the connector?

 

Thanks in Advance,

 

Regards,

Shine v.v

 

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    Best answer by costa_n11

    Hi @shinev_ 

     

    ACC support SMPP type of connectivity when setting up the External Account.

    You will find the steps here

    https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/sms-set-up.html?lang=en

     

    Please make sure you also understand the protocol and how SMS channel works in general, ACC is following SMPP 3.4 specifications.

    https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/sms-protocol.html?lang=en 

     

    As you will ACC does not use APIs to send SMS to SMS aggregator/SMS provider, it uses SMPP protocol.

     

    Hope this helps,

     

    Thanks

    Denis

    1 reply

    C
    Adobe Employee
    costa_n11Adobe EmployeeAccepted solution
    Adobe Employee
    September 12, 2022

    Hi @shinev_ 

     

    ACC support SMPP type of connectivity when setting up the External Account.

    You will find the steps here

    https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/sms-set-up.html?lang=en

     

    Please make sure you also understand the protocol and how SMS channel works in general, ACC is following SMPP 3.4 specifications.

    https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/sms-protocol.html?lang=en 

     

    As you will ACC does not use APIs to send SMS to SMS aggregator/SMS provider, it uses SMPP protocol.

     

    Hope this helps,

     

    Thanks

    Denis

      S
      ShineV_Author
      Level 4
      September 12, 2022

      Hi @costa_n11 ,

       

      Thank you for your swift response, the sms vendor that we are currently having can send only transactional sms using SMPP and bulk sms they are using via API call. Any advice for this scenario?

       

       

      Thanks in Advance,

       

      Regards,

      Shine v.v

      C
      Adobe Employee
      costa_n11Adobe Employee
      Adobe Employee
      September 12, 2022

      Hi @shinev_ 

      So the SMS provider supporta SMPP but not for bulk sending, What are the reasons they are setup this way? Is it technical, contractual? 
      Reason for asking is that if we don't go SMPP route, you would have to go via a custom solution deploying the SMS channel on Marketing instance via a Custom Delivery Connector. And you would have to implement the whole SMS processes (outgoing, incoming) as a custom solution which is not an ideal scenario for sure...
      So, try to find out why they can't go SMPP route for marketing and if you definitivley hit a road blocker, you would go via a Custom Delivery Connector whihc is not ideal from a maintenability point of view.
      Thanks
      Denis
       
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