As far as your not a support entitled user.  See if you have a dropdown at the upper left corner.  We have to choose our Workfront Adobe profile to submit a ticket.  Our Creative Cloud instance is under a different profile.

You can run a parameter report, but I'm not seeing anything in the API Explorer that lets you show if it records in the update feed.

Are you seeing the same thing when you log in as them?  It seems like that has happened to me and I had to clear my cache and that fixed it.

Are you filtering for those users with their User ID?  They probably won't come up when you search by name, but they should come up with their ID.

Glad you got it to work!

It is my understanding that this isn't possible. If anyone has a way that would be great!  I think there are some ideas out there around this issue to upvote.

Rather than use the update module, I would use the Misc Action module.  Record Type would be Program, Action is assignCategories then you can choose the objID as the Program ID you want to update, objCode is PRGM and then categoryID is the custom form ID you want to add.  Then you can run your updat...

I had the same issue the other day, their # is 1 844-306-4357

I was wrong, it looks like that field isn't available.  I looked at the API explorer and fusion and there is no entry date gathered for time off. We handle time off through a project and tasks for our team and create a custom calendar.

You can create a calendar report that shows the entry date.