since ‎06-11-2008
‎10-12-2019
Raff_
Employee
Re: Adobe Connect stays on tray after screen sharing
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Raff_

Employee

Raff_
- Adobe LiveCycle
Well, this is the Connect Pro addin, similar but completely unrelated to LCCS. Are you running both Connect Pro and LCCS application on your machine ?

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Re: AddInLocalConnection throws Error 1009
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Raff_

Employee

Raff_
- Adobe LiveCycle
Yes, there is no addin for mobile devices or anything other than Windows and OSX.

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Re: How to change rooms?
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Raff_

Employee

Raff_
- Adobe LiveCycle
No, you need to disconnect from the current room and connect to the new room.Any reason why you are looking for a different solution ?

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Re: ConnectNow Plugin does not display on XP
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Raff_

Employee

Raff_
- Adobe LiveCycle
This problem has been fixed for quite some time.

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Re: mangement of server2server hooks
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Raff_

Employee

Raff_
- Adobe LiveCycle
There is only one hook for your account (i.e. you need to provide only one endpoint URL for all your rooms).registerHook override the previous hook or token, unregisterHook removes it.If you need to manage different rooms in a different ways you’ll have to implement some sort of dispatcher on your end (i.e. once you know the room you can forward the request to different “hook managers”).subscribeCollection tells a specific room to generate events for the collection you are subscribing to, so you...

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Re: Recording feature is not working
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Raff_

Employee

Raff_
- Adobe LiveCycle
Ok, can you update the startRecording method in lccs.cs to this ? /** * Start recording a specified room * * @throws Exception */ public void startRecording(string room, string archiveId, bool guestsAllowed) { Dictionary itemBody = new Dictionary(); itemBody.Add("fullSession", true); itemBody.Add("archiveID", archiveID); itemBody.Add("guestsAllowed", guestsAllowed); Dictionary itemVO = new Dictionary(); itemVO.Add("itemID", "recordingState"); itemVO.Add("body", itemBody); publishItem(room, "Room...

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Re: Recording feature is not working
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Raff_

Employee

Raff_
- Adobe LiveCycle
I suspect you found a bug in the C# library. I'll have a look and if it's an easy fix I'll post an updated version. Thanks!

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Re: checkManagerSync: we should not get here!
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Raff_

Employee

Raff_
- Adobe LiveCycle
We'll try to reproduce this and work on a fix, but it may take some time.Could you try something like the following and see if that can temporary fix your problem ?- add a SYNCHRONIZATION_CHANGE listener on the ConnectSession- when you get the SYNCHRONIZATION_CHANGE with isSynchronized==true try to read the current playhead position and store the value- change your scroller (or whatever you use to seek) so that it never seeks to value less than the stored valueI am assuming that nothing really i...

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Re: Recording feature is not working
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Raff_

Employee

Raff_
- Adobe LiveCycle
So, for what I see in the logs there is only one recording that succeed, that is as you say ang12345/cl-1 but I see some errors that seems to be cause by the archiveID to be null.We should check on our side that we return a proper error, or set a valid default (the default was supposed to be set in the client but after some recent changes I suspect that is not true anymore) so I would suggest you make sure that you always have an archiveID / recordingID set when you call the recording API.

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Re: Have ploblem with RTCHOOKS.php
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Raff_

Employee

Raff_
- Adobe LiveCycle
Are you sure your server is accessible from the internet ? No firewall rules that would block our posts ?If you send me your account URL or the hook URL I can do a quick check (but you should be able to do the same from a machine outside your network).

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Re: Bug: StreamManager.isP2P() throws Error 1009
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Raff_

Employee

Raff_
- Adobe LiveCycle
we'll add this to the fixes for next release. Thanks for reporting it!

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Re: checkManagerSync: we should not get here!
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Raff_

Employee

Raff_
- Adobe LiveCycle
Can you reproduce this all the time ?In the normal case (running room) this error gets thrown when checkManagerSync (a listener for SYNCHRONIZATION_CHANGE for the main manager classes) gets invoked after the room is fully synchronized (and we should have removed all listener).I am wondering if in the playback case there is a glitch where we endup with ConnectSession.isSynchronzied==true but we seek to a place where we are still waiting for the managers to get synchronized.

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Re: Recording feature is not working
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Raff_

Employee

Raff_
- Adobe LiveCycle
Did you check your error and access log to see if your server is throwing any error ? If you don't see any error please send us your room URL and a timestamp for a recording that didn't work.

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Re: roomURL & authToken passing to FLEX not working
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Raff_

Employee

Raff_
- Adobe LiveCycle
Actually external authentication tokens don't have a timeout, but they "expire" when the room ends. So you can't create a token, start and stop a room and then try to reuse that token to start the room again.In any case, yes, it would be helpful if you can be more specific on what error are you getting (logs are always welcome). "Not working" or "nothing happening" doesn't tell us much.

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Re: Room with a thousand viewers
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Raff_

Employee

Raff_
- Adobe LiveCycle
You should still be able to chat with the host (again, Arun can explain how).Regarding recording, currently we don’t support recording with P2P so when you start a recording the connection switch to hub&spoke (so, don’t bother trying to enable p2p if that’s your case)

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Re: Room with a thousand viewers
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Raff_

Employee

Raff_
- Adobe LiveCycle
Well, tuning p2p on will reduce network traffic to our servers and reduce your costs. But you should make sure you can use p2p for your clients (if not we fall back to client-server mode, but the clients will experience a longer delay when connecting).One thing to consider is configure your clients to use anonymous presence. This will disable the roster (assuming you don’t want all clients to know about each other) and reduce usage and activity related to every client telling each other when the...

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Re: LCCS logs
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Raff_

Employee

Raff_
- Adobe LiveCycle
Yes, sorry, we are not ignoring you Send me room URLs and dates for when you had the problems and I'll try to get something for you (but it may take a while since I'll have to go through full cluster logs to figure out where your rooms where runnings).If you have any client log related to the problem send those over too. They'll probably help to quickly identify the servers involved.

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Re: Load testing LCCS
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Raff_

Employee

Raff_
- Adobe LiveCycle
I don't have any code handy. Our test are more complicated than you would need and right now we don't have time to clean them up.Again, it's pretty simple. If all you care is logging in (and don't want to display anything) just create an an array and in a loop do something like:var list:Array();for (var i:int = 0; i < 100; i++) {var c:ConnectSession = new ConnectSession();// set the roomURL// set the authenticatorc.login();list.push(c);}If you want to know what's going on you can add some listen...

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Re: Load testing LCCS
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Raff_

Employee

Raff_
- Adobe LiveCycle
Yes, as I said with a standard FlashPlayer / AIR app you should be able to create 200 to 300 connections (don't remember exactly, but I think AIR apps can support more connections than the equivalent Flash plugin).The trick is to not use ConnectSessionContainer (that only lets you create one session) but use ConnectSession. You can still create a container with a bunch of LCCS visual components and when you instantiate the container you'll pass a new ConnectSession to use).From the app point of ...

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Re: Load testing LCCS
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Raff_

Employee

Raff_
- Adobe LiveCycle
What kind of load testing are you thinking of doing ?The main problem with standard load testing is that it's hard to simulate real-time messaging (and real time A/V). One thing we do is to build apps that create multiple connections to a single room (you can get up to 200/300 connections in a FlashPlayer / AIR app depending on your desktop OS and hardware). You still need a relatively large number of clients to do some serious load testing, but this gives you a head start.

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Re: Unable to install new version of LCCS navigator...
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Raff_

Employee

Raff_
- Adobe LiveCycle
This is a related post:http://forums.adobe.com/message/3653241Basically if you have an old version of the navigator (before May 2011) and are trying to update to a newer version you should uninstall the old version and install the new version from scratch. The problem is related to a change in the certificate required to sign the AIR app (Adobe policy) that made the two versions incompatible.If you dont have the navigator installed and/or have a reasonably new version please post the navigator v...

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Re: WebCamera Pod - Am I setting imageQuality correctly?
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Raff_

Employee

Raff_
- Adobe LiveCycle
Can you explain how are you testing the quality ?One thing I noticed that affects the display of a video stream is the way you "resize" the WebCamSubscriber and/or the video player. If you simply change width and height you get "scaling" artifact (i.e. even if your source is high quality, you are trying to squeeze it in a small window and the result is a very pixelated video).In order to correctly check the video quality you should make sure the camera is "transmitting" at its correct dimensions...

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Re: Will AEC ( Acoustic Echo Cancellation ) work in an SWF App that runs inside of an AIR app?
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Raff_

Employee

Raff_
- Adobe LiveCycle
This question would be better directed to the FlashPlayer and/or AIR forum.AIR embeds a version of WebKit to implement the HTML view and I am not sure of what FlashPlayer is used by that "browser" (it could be an embedded FlashPlayer, in which case I am assuming will be the same version of AIR FP, or the FlashPlayer installed at the OS / external browser level, in which case it could possibly be a newer version of the FlashPlayer).Best thing to do: try it out I would build an AIR app embedding a...

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Re: Pointers to building a chatroulette type app
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Raff_

Employee

Raff_
- Adobe LiveCycle
Yes, LCCS is for commercial use, so granted the developer pays enough, follows the TOU for usage and content, and uses the system properly it should be able to handle the load.

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Re: How to purchase? Pay-per-use?
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Raff_

Employee

Raff_
- Adobe LiveCycle
In the developer portal (http://collaboration.adobelivecycle.com) you should see a big banner (bottom-right corner) that says "This is a free developer account. Upgrade for more capacity". Click on it and you should be guided to the Adobe store where you can register your credit card. After that you can update your application and specify the maximum amount you are willing to spend per month.

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Re: Motorola Xoom (Android) reports both camera positions as "back"
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Raff_

Employee

Raff_
- Adobe LiveCycle
I didn’t try your code but I think is incorrect.Camera.getCamera() has the worst interface ever! ☺ It accepts a string parameter, but it’s actually supposed to be a number (0 to Camera.names.length – 1)So I would try something like this:for (var i:int = 0; i < Camera.names.length; i++) { var camera:Camera = Camera.getCamera(i.toString()); trace(I + “: “ + Camera.names[i] + “, “ + camera.position);}With your code probably every non-numeric string gets converted to “0” and you always pick the firs...

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Re: Maximum concurrent video stream
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Raff_

Employee

Raff_
- Adobe LiveCycle
The service doesn’t impose any limit on number of streams but you’ll be constrained by your available bandwidth and you computer speed (the FlashPlayer will use extra CPU for encoding / decoding the extra streams).You should be able to change the configuration parameters for each stream to the limit that the FlashPlayer allows you to set the resolution to what you require (again LCCS doesn’t impose any limit and basically accepts anything that the FlashPlayer lets you configure).

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Re: Need Help! External Authentication via PHP doesn't Working!
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Raff_

Employee

Raff_
- Adobe LiveCycle
There error you are getting and the debug message right before ( requestInfo null?guk=.... ) makes me think you are not passing the room URL correctly (maybe you are passing the account URL but not the room) so I would start checking that first.Also, I am not sure what you are trying to do with "registerHook" in your PHP code. registerHook is used if you want to get notifications in your PHP application associated to client accessing your room ( receive user login / logout messages, room start /...

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Re: Echo Problem in LCCS
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Raff_

Employee

Raff_
- Adobe LiveCycle
I am trying to find the feature list for AIR Mobile but for now I found this in the feature list for AIR 3: Acoustic echo cancellation (desktop only)

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Re: cannot add a new application
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Raff_

Employee

Raff_
- Adobe LiveCycle
Can you send us your account URL ? We'll probably have to look on our side for possible errors in the logs.If you are confortable with it you can change your password and send us your credentials so that we can reproduce the problem.You can PM me or send email to lccs@adobe.com

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