Hello Santosh,When we have multiple datasource kinda setup, it is recommended to have a master datasource which will have all the ID syncs.You can select up to 3 cross-device data sources to use with each profile rule. The Authenticated Profile Options are available when you choose Current Authentic...

Hey akshatganja​,Unfortunately, yes. We need UUID-CustomerID association in order to get data for a given customerID into AAM.

Hello keerthivasanj96056092​,I understand your use case and you can do so provided you have an ID sync enabled for both datasources i.e. the ID sync call is required to be made to both the datasources( or as required).Let's say, if UserA is synced with only CRM datasource but you have applied Produc...

Hello akshatganja​,In the given scenario, turn of events should be as follow:1. Users click on the link mentioned in the email campaign.2. Above action will make an declaredID call to AAM and get one UUID assigned to the given customerID.3. Capture those customerIds who have clicked on the email cam...

Hello akshatganja​,Your understanding is correct, users needs to be in Authenticated state only.If you are going to target users based on customerID then you need not worry about which device given user users, you should be able target user with desired experience as all qualifications are residing ...

Thank akshatganja​ for writing us back.I understand your concern with respect to device level activity and I am happy to highlight this great thing of AAM i.e. with these declaredID calls, AAM will create on UUID automatically and align it with customer present in d_cid_ic parameter.Here, you need t...

Thanks Arun for sharing more insight on the current setup.As per given description, please try with Current Authentication + No Device/Current Device and test out the results.If you would like to have further investigation on this matter, please reach out to us via amsupport@adobe.com and we can per...

Hello There,Thank you for reaching out to us!Profile Merge Rules (PMR) help during the segmentation i.e. when users appear online and qualify for the segment. Depending upon the authenticated option and device options in PMR, users/devices are added to or removed from a segment. Effect of PMR is evi...

Hello Arun,Thank you for reaching out to us!Please help me with the PMR option which you using. In this case, as you want to target users who have added to cart but not purchased, you need to avoid using device profile option or current device profile with authenticated profile.

Hello Akshat,I understand that you want to send data to AAM via img click from the email newletters.You may want to re-check on the pixels/declaredId calls. For AAM to capture one particular user, we need to have either AAMID or CustomerID, so if you can pass customerID(hased or as required) along w...