might be a lot of work to debug the problem... but let's try to give some hints.   First, the marketing channel rules are evaluated top down with "first match wins". that means, as soon as a single hit has a match, all rules below are ignored (the channel is set by the first match). so make sure, th...

After a long time and help from Customer Care here is the final solution. Profile Script: Use the profile script to fetch the mbox-parameter and save in a profile variable. the code could be something like thisreturn mbox.param("myParameter");​it's just a short version, you can improve this by addin...

"sync failed" could mean that there are problems to connect to the ftp or fetching the file. please check your access logs from the server for any connection errors. if you do not get any insights there, maybe reach out to Customer Care if they can give you more details on why the sync failed (if yo...

Full answers about FTP to upload custom criteria within recommendations What text encoding should be used? is UTF-8 the right encoding?Answer: use UTF-8 for file encodingIs the header row needed in the file or can we skip it? in the template the first row is just the header starting with "# key,reco...

@ambikaTewari_ATCI please open a new question with reference, happy to anser there

Hi @Eric_Vidana  thanks for the reply. with your solution are you able to do an if-clause? whatever I tried, I was not able to do an if-clause like this:   #if ( $mboxCat == "M-02-2003-test")   can you provide an example on how to use your variable in an if-statement? thanks!  

Hi @kchaitanya thanks for the reply. the idea for audiences is what we use currently (but means we have to maintain a lot of designs just with a small change). And this only works if the difference in the design is solely based on the mbox parameter. but think of a design where you want to add somet...

we are trying to setup a new design for recommendations. everything works fine appart from language split.   goal: display different attributes based on page language   setup: in the target call we added a new parameter "language" that can be used in the design   problem: everything works fine and t...