Hi ,  Key Account field will be populated if you are using the Extended generic SMPP connection in the external accounts that you create one for SMS.  And in the Automatic reply section - the short codes that you add will be loaded to the key account (if i am not wrong).  Thanks,Adithya

Hi,  Ideally the better way of working with SMS is always have different short codes for different types of events or business areas as required. So the responses from customers from the phone number will always route to the specific short code.Theoritically - RT events should not have the STOP or U...

Hi @krs27  Ideally when you receive any non promotional emails we get in the content as Please do not respond to this email. which says there is mail box configured for this mail address.If you still want to configure this - I think you can try to create a feedback mail box for the reply to addresse...

Hi @isahore ,  So i was more intending to send the data through the analytics connectors that we have through the OOTB workflows. If not yes then it is the only way is it.  Thanks,Adithya

Hi Team, Just like email or sms data that we can send to adobe analytics, is there any way that we can also send the offer data to adobe analytics - means the offer meta data, and the respective propositions to adobe analytics.  If so, can i get the more insights on the same - like what are all the ...

Hi Team,  We are trying to implement platform level rules, such as if the recipient has redeemed an offer based on the eligibility rule set, the customer should not be able to see the offer back again. So, we want to achieve this by implementing the offer typology rules, so we are trying to build th...

If you are able to send the email right, then I assume where the previous server address is configured and have an active external account for that server url, where you have already published the templates to that RT server.  Now it is failing to publish to the new server url as you have created a ...

We faced this challenge, what we could get is the RT server was not configured for the account that we were trying which we reached out to Adobe Vendor to configure the account for the intended server that we are trying to hit from marketing instance.     

Hi Team,  We are currently facing an issue where we want to track the impressions, which i would think the recipient or contact received the push message from FCM. Our App developers have followed the below document and called the notifRecieve function while calling onMessageReceived function https:...

I think it is good to redeploy the the offer space from the design environment which should generate the URL. Thanks,Adithya