Hi,Can you check with your administrator that the external account exists and you have the rights to view it?Can you also check if there are other Salesforce external accounts created on the instance?Finally, can you tell us what are your server and console build versions? You can check this from He...

Hi,The procedure on how to integrate offers to emails is described in the Interaction guide.You have several ways to do it but the most common one is described here: https://docs.campaign.adobe.com/doc/AC6.1/en/ITA_Delivering_an_offer_Integrating_an_offer_via_the_wizard.htmlYou can use this method i...

Hi Andrea,Yes, the Script tab is used to define the action to take, as explained in the documentation: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Event_activities.html#Inbound_SMSHope this helps,Florent

Hi Jim,The answer I get from experts would be to check this point with your provider.As mentioned in the documentation (on the very page you pointed to in your first message):The mapping between the data_coding value and the encoding actually used is standardized. Nevertheless, certain SMSC have the...

Hi,There are currently 3 supported versions of Adobe Campaign:Adobe Campaign v6.1 (console version)Adobe Campaign v7 (latest version of the console version)Adobe Campaign Standard (web version)You can consider v6/v7 as the same product and Adobe Campaign Standard a different product (as it is based ...

Hi,From your request, only opens can be tracked. If an email is forwarded, opens will be counted for the initial recipient, but Campaign will have no way to know if there has been a forward.There is no way of knowing if an email has been deleted or if it landed in the spam folder. I think it cannot ...

Hi Senthil,Have you been able to resolve your issue?Please let us know,Florent.

Hi,Also note that the compatibility matrix pointed by Amit is frequently updated with new supported versions.Florent.

Hi John,I think a best practice here would be to extend the profile resource with geo and org units and to expose it to the API when publishing the resource extension. These fields will then be available for profile creation and you'll be able to see the profiles in the UI.You can find an example of...

Hello,Yes Adobe Campaign is compatible with Windows 10. Can you make sure that your console is up to date compared to the server version?Do you have the same issue if you enter the server address with https instead of http?Also, according to the release notes, build 8766 is not a reference build. Ca...