If a mail is forwarded or deleted can be tracked for emails sent by adobe campaign deliveries? | Community
Skip to main content
A
anveshakvp
May 18, 2017
Solved

If a mail is forwarded or deleted can be tracked for emails sent by adobe campaign deliveries?

  • May 18, 2017
  • 1 reply
  • 1344 views

For emails sent in a delivery, is it possible to track how individual recipient has responded to it i.e. opened the email, deleted it, forwarded it etc. Also if the sent email has landed at junk folder. Basically we want to store this information for each recipient.

I believe "open an email" tracking is available out of the box. For landed in junk folder, forward and delete, do we have some support available OOTB or can they be achieved by some customization.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by florentlb

Hi,

From your request, only opens can be tracked. If an email is forwarded, opens will be counted for the initial recipient, but Campaign will have no way to know if there has been a forward.

There is no way of knowing if an email has been deleted or if it landed in the spam folder. I think it cannot be customised either.

I'd suggest to have a look at these 2 documents:

Hope this helps,

Florent

1 reply

florentlb
florentlbAccepted solution
Level 10
May 23, 2017

Hi,

From your request, only opens can be tracked. If an email is forwarded, opens will be counted for the initial recipient, but Campaign will have no way to know if there has been a forward.

There is no way of knowing if an email has been deleted or if it landed in the spam folder. I think it cannot be customised either.

I'd suggest to have a look at these 2 documents:

Hope this helps,

Florent

Terms & ConditionsAccessibility statement

Loading footer...