Hi Leh,Probably there is a limitation on connections over http . Can you format the connection url to use https like https://10.42.98.xx and give it a try.Also , try to open this link in a browser and try to login  <server_url>/xtk/dashboard.jssp. This will rule out issues with the local client cons...

Hi ,That's right , you just need to enrich the tracking formula and select that external account in deliveries and the URLs would be automatically taking the utm tagsRegards,Adhiyan

Hi Rob,Is the MTA on the processes list or not . Sorry , I got confused with your statement.If it's present you are good , else ask your external agency to start the service using nlserver start mta@<instance_name> . If it fails to start add -verbose to the command above to see the cause of failureR...

Hi Leh,I think of a couple of things.1. The operator you are logging in with does not have rights to access the server via the console.Can be checked under access management for the operator for the checkbox forbid access from rich client.2. The url being supplied in the connection is wrong.Can you ...

Hello Elis,You need use a change dimension activity to change a particular dimension to another one or use a reconciliation criteria between the shared columns of the two schemas.Excluding records directly from two different schemas is not feasible.Regards,Adhiyan

Hi Robert,The IP affinity not getting picked could definitely be an issue. Can you please share the contents of the instance config file from <directory>/bin/conf folder. It will be named as config-xxx.xml.Also to check the running of the MTA , you can login to the console and navigate to monitoring...

Hi Rob,In general, there could be three scenario where a delivery is in start pending stage.1. The mta is not started and hence the delivery is not picked up for further processing. Nlserver monitor missing  command can provide you a list of missing processes and nlserver pdump command shows running...

Hi Felix,I found a article where another user had developed another channel called we chat . You can refer here for the same :View the full discussionRegards,Adhiyan

Hi Sal,Probably you have a instance hosted with Adobe and hence the serverconf.xml files will be present on the adobe hosted server.David shared the location from the campaign server directory and you are looking at the campaign client installation directory .Regards,Adhiyan

Hi Sal,You need to increase the memory assigned to the javascript node of the serverconf.xml file .The maxMB parameter needs to be updatedRefer :<!-- Configuring the JavaScript interpreter         maxMB :  Maximum size in megabytes before running the garbage collector Default: 64         stackSizeKB...