@Jennifer_DunganYea when l implementing anything I was setting it as ACDL 

@Som05 We are curious to know what are you going to do with incident status?As @Jennifer_Dungan mentioned why do you want it need to pass to data layer?

@YashRe1There was no direct integration available as of now.You have to utilize the callback function to track the interaction.You can add below custom script through launch to track the interaction.//Conversation Engagedwindow.addEventListener('adobedx.conversations.ready', () => {const {addListene...

@Som05You can add below script at the endwindow.dataLayer = window.dataLayer || [];window.dataLayer.push({"Status": result,}});

@Som05  connect with site developer and check is it storing somewhere on the site if not ask them it pass it as javascript object so that you can fetch dynamically.

@Som05  This could be because of cross origin access, check with your Salesforce admin to grant the domain or host access

HI @Som05 After reviewing the post https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/how-to-integrate-salesfor... I got some insights to write some custom code as below.Add this code through adobe launch as a custom code. const authTokenUrl = "{{end point url}}/services/oaut...

After reviewing the post https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/how-to-integrate-salesforce-with-adobe-analytics/m-p/278675 I got some insights to write some custom code as below.Add this code through adobe launch as a custom code. const authTokenUrl = "{{end poin...

Hi @Som05 Adobe Analytics don't have any extension or native integration to fetch the data from Salesforce.You have to write a custom script to fetch the incident status.

Hi @Som05 Adobe Analytics don't have any extension or native integration to fetch the data from Salesforce.You have to write a custom script to fetch the order total using API.