you can resolve by adding toLowerCase()

@atarian2049  are you implemented analytics tracking websdk or AppMeasurement.js?    you can use below code  adobe.optIn.denyAll();var consentlist= window.OnetrustActiveGroups; if(consentlist){if (consentlist.indexOf(",C0002,") > -1 ) {adobe.optIn.approve(adobe.OptInCategories.ANALYTICS,true);adobe....

@user70977  Have you tried to access from Visualization section? may be because of adobe have done some performance update on report and now it should work fine.    

@bjoern__kothvery useful solution. loved it.

@Jennifer_DunganYea when l implementing anything I was setting it as ACDL 

@Som05 We are curious to know what are you going to do with incident status?As @Jennifer_Dungan mentioned why do you want it need to pass to data layer?

@YashRe1There was no direct integration available as of now.You have to utilize the callback function to track the interaction.You can add below custom script through launch to track the interaction.//Conversation Engagedwindow.addEventListener('adobedx.conversations.ready', () => {const {addListene...

@Som05You can add below script at the endwindow.dataLayer = window.dataLayer || [];window.dataLayer.push({"Status": result,}});

@Som05  connect with site developer and check is it storing somewhere on the site if not ask them it pass it as javascript object so that you can fetch dynamically.

@Som05  This could be because of cross origin access, check with your Salesforce admin to grant the domain or host access