The issue turned out to be access-related. We didn't realize that the Banking for Individuals division had control over the account, and they were able to resolve the issue by granting us access. Thank you for your help everyone.

The problem there is that the company does not have Adobe Experience Platform in its list of products. Do we need to contact Adobe then, and have it added to the list? It's a Europe based multinational bank in question, which uses Adobe exclusively and extensively for its measurement and analytics n...

Hi, we cannot see Assurance (project griffon) in the left-hand menu of the Data Collection tab in the Experience Cloud. The debugger has been used before, so the developmental steps have all been successfully taken and it has worked in the past, but at the moment it does not appear in the list at al...