Assurance (Project Griffon) not present in Data Collection (Launch)

[SarpTetikel]

Hi, we cannot see Assurance (project griffon) in the left-hand menu of the Data Collection tab in the Experience Cloud. The debugger has been used before, so the developmental steps have all been successfully taken and it has worked in the past, but at the moment it does not appear in the list at all (see photo below). We have tried giving every access to this account, but it still does not appear in the tab on the left. What could be a possible solution to this? Thank you for your help.

 

[f_husain]

Hey @SarpTetikel Can you please check if you're using correct Product and Profile based on this documentation - https://developer.adobe.com/client-sdks/documentation/platform-assurance/get-access/

The Product should be Adobe Experience Platform with the product profile you intend to use. Assurance access does not need any additional permissions added.

[Jennifer_Dungan]

Actually, a few months ago, Assurance permissions were added in the admin console... it's no longer tied to your "Analytics" access.

In order to have access to it, you need to go into the Product "Adobe Experience Platform"

In that Product, there is a Product Profile called "AEP Assurance (Griffon) Access" here... you need to make sure your users have been added to the this profile.

[SarpTetikel]

The problem there is that the company does not have Adobe Experience Platform in its list of products. Do we need to contact Adobe then, and have it added to the list? It's a Europe based multinational bank in question, which uses Adobe exclusively and extensively for its measurement and analytics needs, so I find it highly unlikely that we don't have this as part of our package.

Thank you for the responses.

[f_husain]

Hey, @SarpTetikel, yes, you should reach out to Client Care or your CSM regarding the provisioning in case you do not see the AEP in the list of products.

[Jennifer_Dungan]

That is strange that you don't have that... it should be part of your analytics contract. I second @f_husain to reach out to either client care or your CSM... your CSM might be faster?

[SarpTetikel · Accepted solution]

The issue turned out to be access-related. We didn't realize that the Banking for Individuals division had control over the account, and they were able to resolve the issue by granting us access. Thank you for your help everyone.