Hi @Marcel_Szimonisz You won't be able to use these 2 functions as you won't have the delivery part identifier which generated during the execution of the delivery and then discarded.  a solution was provided above from @ParthaSarathy did it not work?Be aware that mirror page expires after 60 days (...

Hi @sree3 O it looks to be a type of contact center related use cases here the use of ACS SFTP might not work that well although in theory possible..ACS SFTP is usually used to provide customer data information that are loaded in ACS via a workflow, It is not meant to store files provided by end cus...

Hi @akwankl once a customer logs in on a  site, make to sure to swap the primary identity to set it to the known CRM identifier, it is best practice to do so that all events post logged in are set at your known customer identifier instead of the ECID...As soon as the primary identity in the identity...

Hi @iurol Have you done the configuration on ACC sideEnsure the package for push Notification is deployedCreate the service and mobile applicationSee documentation: https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-push-notifications/about-mobile-app-channel.htm...

HI @krishnakanth_patnaik_cc I suppose you've reviewed the documentation on the topichttps://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-messages-on-mobiles/sms-protocol.html?lang=enEspecially ensuring with the SMS provider that the connection they have on their si...

Hi @jayakrishnaaparthasarathy  Not sure if it has been done and in order to keep only the active audiences in the system and since there is no archive or unactivation mechanism (where a segment will be kept in a sandbox but disactivated from evaluation), it could be a good practice to export the seg...

Hi @bcollado1 One email per event payload is the rule indeed.However, you could send multiple events payload in a same SOAP payload using the pushEvents (with a s) API...so if the same content and context has to be sent to multiple people, you would achieve your goal,ThanksDenis

Hi @sankar1 The tracking is done on the Mobile SDK side, so if you don't have any data in the trakcing datset mentioned earlier, please review the deployment of the AJO extension in mobile SDK in Launch and app AJO Extension in Mobile SDK (Data Collection / Launch) Adobe Journey Optimizer overviewAd...

Hi @god_prophet  It'd be possible to do the followingWhen injecting a recipient, using the manager email address on its record, create / update a seed templateIn the workflow, you would bring the email manager and the seed ID in the additional data that the seed id is available in the deliveryOn the...

Hi @god_prophet  As mentioned, BCC is sending the emails to an unique mailbox hosted on the customer side and it won't fit well your use case unless the customer puts rules on that mailbox to forward the emails to the relevant account managers based on the recipient emails.... You could explore usin...