Welcome email to be received only once

[Nick_2024]

Hi all, 

if we want to send an email only once to a user being part of a segment (only the first email will be a welcome, then he will receive other communications) allow re-entrance disabled is not the right way i suppose. 

how could we do? we can use a param in the condition to check if he entered the journey and already received the mail? 

thanks

[Mohan_Dugganab · Accepted solution]

We have frequency rules that can be leveraged for this

Reference - https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/frequency-rules#dai...

Other option is to leverage business rules for frequency or suppression logic.

You can also explore creating a batch segment leveraging the attributes from message feedback event schema and accordingly suppress it, within the journey. This schema / dataset contains the message delivery logs.