Unable to use purchase event contextual attributes in message

[tksol95]

We are attempting to test functionality to send a follow-up SMS with info about their order to users who complete a purchase. We are using the current contextual event fields:

Based on the following test payload for a simulated purchase event:

In the SMS, the contextual fields for commerce.checkouts and webpagedetails.name are appearing, but no productListItems information appears:

I found a similar thread that mentions "You can't use the timeseries data in the message. Check if the data is available in the dataset and the correct path for that data."

I am trying to understand if this is the problem that I am experiencing, and if so, how can I get productListItems information to show properly?

In addition, if my order were to contain multiple items (productListItems array has multiple elements), how do I display each element separately using contextual attributes?

[_Manoj_Kumar_ · Accepted solution]

Hello @tksol95 

ProductListItems is an array of objects. So you cannot directly pull the data in the content. You will have to use each method like this.

{{#each context.journey.events.1523932796.productListItems as |product|}}


{{ product.name }}   <!---  this prints the product name --->

{{/each}}

[tksol95]

Confirming that this format resolved my problem - @_Manoj_Kumar_ thank you for the help.

Pasting the updated SMS script and output below for reference:

In order to use test mode with multiple productListItems array elements (e.g. multiple products) we had to make changes to the Code View of the Event Configuration, but this was a simple process to copy/paste and edit the previous element under productListItems