Remove the profile from the license Engageable Profiles

[Michael_Soprano]

Assume that I exceeded license metric. If I delete profile from CDP then it would be removed from Engageable Profiles?

[SatheeskannaK]

Got it. It's all related to the engageable profiles metric.

[DavidKangni · Accepted solution]

@Michael_Soprano it won't be removed from Engageable Profiles. See below details to understand 

• Engageable Profiles are calculated based on unique profiles engaged by journeys or campaigns over the past 12 months.
• If a profile enters multiple journeys, it is counted as one Engageable Profile for that sandbox.
• The metric cannot decrease unless there is no engagement with certain profiles for over 12 months or if pseudonymous profiles are stitched to known ones.
• Engageable Profiles are calculated using a customer’s Addressable Audience.
• The audience engaged in the past 12 months using any of the Journey Optimizer’s capabilities, out of the total Addressable Audience, determines the count of Engageable Profiles.

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