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Priority of the Condition node in the journey of AJO

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Level 3

it seems like hard to control the profile go into the path what I would let it come through.

 

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example above: what I understood is the path 1 is always take precedence over path2 in the order of condition node. however, as long as I move path2 higher than path1 is then opposite. one profile is eligible in both condition path1 and path2 that I was testing to understand the prioritization. on conclusion, it looks like the above path in the canvases is higher priority than lower paths not within the order of condition node. please articulate  

1 Accepted Solution

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Correct answer by
Community Advisor

@chrisyan  This shows that the profile is eligible for both audiences, but the use case test results deviate from the given documentation. Please create a support ticket.

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9 Replies

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Community Advisor

@chrisyan  your understanding is correct .  check out the documentation on the prioritization of paths .

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journe... 

 

AnuhyaY_0-1745854379444.png

 

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Level 3

chrisyan_0-1745854624967.png

but how it explains above testing? the path2 is higher placement than path1, it goes into path1 which is lower below path2

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Community Advisor

@chrisyan The prioritization of paths comes into play only when a profile qualifies for both conditions.
Could you please ensure that the profile you are testing holds audience membership of both audiences listed under the conditions for Path 1 and Path 2?

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Level 3

this test profile qualifies both paths for sure

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Community Advisor

@chrisyan can you please share the screenshot of the profile's audience membership, which shows the 2 audiences listed in conditions.

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Level 3

chrisyan_0-1745859807250.png

 not sure if you are looking for above.  I tested 3 scenarios: 

use case 1:

chrisyan_1-1745859925406.png

it tells me the order of path in the condition node is take precedence regardless of level of placement in the canvases

 

use case2:

chrisyan_2-1745859947698.png

it tells me the order of condition node does not matter is dependent on the placement level in the canvases.

 

use case 3:

chrisyan_3-1745859969129.png

again, it tells me the order within condition node is higher priority since path 2 is higher position in canvases than path1

 

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Community Advisor

@chrisyan 

Please find attached the screenshot showing the profile's audience membership. share the screenshot of the test profile's audience membership that is used for journey validation. This is to make sure that the profile is eligible for both paths.

AnuhyaY_0-1745903878418.png

 

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Level 3

chrisyan_0-1745950946541.png

Got it. see above the test profile qualifies in both audiences in green

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Correct answer by
Community Advisor

@chrisyan  This shows that the profile is eligible for both audiences, but the use case test results deviate from the given documentation. Please create a support ticket.