Adobe Employee

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Opt out landing page is not working in email content in AJO

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Hi,

I am inserting an opt out landing page in the email content getting the below error in AJO.

{
"journeyVersionUid": "2e250d08-bc2c-42ef-8245-6728bfae2734",
"orgId": "C73F174362AB26490A495EC6@AdobeOrg",
"error": [
{
"Email": {
"type": "https://ns.adobe.com/aep/errors/CJMMAS-2001-200",
"title": "The opt-out link is not present in the email body.",
"status": 200,
"report": {
"additionalContext": {
"errorLevel": "WARNING",
"variantId": "787df205-9b0f-4237-b370-30e6e6ea1d7c",
"variantName": "",
"source": "MESSAGE",
"channel": "email"

How do I solve this?

Thanks

Monika

Journey Optimizer

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Mohan_DugganabAccepted solution

Adobe Employee

It is a warning “The Opt out link is not present in the email body” and will not break the publishing flow.

If landing page url is used as an optout url, then the above warning is shown as there isn't a way to recognize whether customer is using landing page for optout or not (mainly because of the href not being available in case of landing page scenario when used as an opt out link)

Landing page URL

<a class="arc-link" data-nl-type="landingPage" style="color:rgb(150, 156, 170);text-decoration:underline;" data-landingpage-id="79e58793-d199-44e8-86a6-3d23af76cd44" id="acr-link-48666577" data-tracking-type="OPT_OUT">Click here to unsubscribe from further email communications

Opt out URL
<a class="arc-link" data-nl-type="unsubscription" style="color:rgb(150, 156, 170);text-decoration:underline;" id="acr-link-48666577" href="<landing_page_url>" data-tracking-type="OPT_OUT">Click here to unsubscribe from further email communications

SatheeskannaK

Adobe Champion, Community Advisor, UG Leader

@monikaag, Looks like the issue is with the AJO opt-out landing page on an email not being recognized as an opt-out link. It should be compatible with the one click opt-out or external opt-out type. I would suggest checking with adobe support on this issue.

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Thanks, Sathees

M

MonikaAg

Author

Adobe Employee

I tried to test my journey in test mode, and it was working fine and then published the same and worked as expected as it was a warning not an error.

Thanks @satheeskannak.

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SatheeskannaK

Adobe Champion, Community Advisor, UG Leader

Got it. I didn't realize that's just a warning rather than an error.

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Thanks, Sathees

Mohan_Dugganab

Accepted solution

Adobe Employee

It is a warning “The Opt out link is not present in the email body” and will not break the publishing flow.

If landing page url is used as an optout url, then the above warning is shown as there isn't a way to recognize whether customer is using landing page for optout or not (mainly because of the href not being available in case of landing page scenario when used as an opt out link)

Landing page URL

<a class="arc-link" data-nl-type="landingPage" style="color:rgb(150, 156, 170);text-decoration:underline;" data-landingpage-id="79e58793-d199-44e8-86a6-3d23af76cd44" id="acr-link-48666577" data-tracking-type="OPT_OUT">Click here to unsubscribe from further email communications

Opt out URL
<a class="arc-link" data-nl-type="unsubscription" style="color:rgb(150, 156, 170);text-decoration:underline;" id="acr-link-48666577" href="<landing_page_url>" data-tracking-type="OPT_OUT">Click here to unsubscribe from further email communications

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M

MonikaAg

Author

Adobe Employee

Yes, right. Because it was an alert/warning I was able to test it and publish it.

Thanks @mohan_dugganab

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