Multiple touchpoints in one journey with their drop date calculated based on customer's age

[chrisyan]

Hi there, question is that multiple touchpoints in one journey with their drop date calculated based on customer's age that I used to have in Adobe campaign works well as I have cell activity to gather all segment code creation and enrich activity to calculate drop date. whereas we're going to migrate ACC to AJO which seems not have mapping node to take care of cell node with touchpoints create in one journey. can you help with solution?

[Sharath_Kumar]

Hi @chrisyan,

AJO does not have a direct equivalent of the Cell Activity found in ACC. However, you can achieve similar functionality by using the Condition Activity in AJO.
link: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/about-journe...
please let me know, if that helps

Thanks,

Sharath

[chrisyan]

Thank you for answering my question, Sharath!  Do you know where I can create segment code as the cell activity does for each rule defined that's really important to our system!

[Sharath_Kumar]

Hi @chrisyan  - Currently, we cannot directly add segment codes in AJO. However, you can create a global audience by combining multiple sub-audiences. Once this is set up, you can use the functionality in AJO to identify which profiles belong to the respective audiences.

Email:

Action:

Thanks,

Sharath